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We are seeking a Senior Facilities Specialist to ensure a safe, healthy, and secure environment for a large customer experience center (call center) through effective facilities management. In this role, you will manage day-to-day operations including light maintenance, vendor coordination, and compliance regulations. You will collaborate with site leaders, vendors, and cross-functional partners to balance immediate needs and strategic objectives. Success is measured by maintaining operational efficiency, safety standards, and quality service delivery.
Job Responsibility:
Handle light facility maintenance such as electrical, mechanical, and plumbing systems
Manage vendor services such as janitorial, café, landscaping to ensure quality and timely service, ultimately a safe and functional environment for staff and visitors
Support security, audits, and compliance with local, state, and federal regulations
Coordinate events, signage, mailroom operations, and shipping/receiving
Order and manage supplies, equipment, and inventory
Coordinate space management activities including moves, furniture reconfigurations, and ergonomic accommodations
Coordinate financial activities including budget tracking, purchase orders, and invoice processing to support site operations
Support preventative maintenance for critical systems (HVAC, electrical, fire/life safety)
Collaborate cross-functionally and contribute to business continuity and facility planning
Ensure compliance with city, state, and federal codes and maintain disaster business continuity plans for the facility
Also responsible for other duties/projects as assigned by business management as needed
Requirements:
High School Diploma or GED (Required)
Up to 4years of facilities, maintenance, or related experience
Experience in a multi-building, campus, or call center environment preferred
Exposure to HVAC, mechanical systems, or furniture systems preferred
Strong customer service skills with the ability to support employees and site leadership
Vendor management and coordination experience
Effective communication and relationship-building skills
Ability to work cross-functionally and manage multiple priorities
Proficiency in Microsoft Office
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Experience in a multi-building, campus, or call center environment
Exposure to HVAC, mechanical systems, or furniture systems