Sr Facilities Manager

This role manages a regional portfolio of retail or office facilities to ensure reliable and responsive facilities management services. It oversees work order management, program management, facility maintenance, and service contract administration. The role collaborates with cross-functional partners and internal stakeholders to implement strategic facilities management initiatives. Success is measured by operational efficiency, customer satisfaction, financial stewardship, and quality service delivery. The work supports a productive workplace environment and contributes to the organization's financial and customer experience goals. The role leads outsourced Facilities Management providers responsible for work order execution, preventive maintenance, and vendor coordination, while retaining ownership of performance, service levels, and customer experience. In addition to operational execution, the role designs and manages facilities programs that drive macro-level improvements in uptime, cost efficiency, and service consistency across the portfolio