Sr. Experience Product Manager Job at Exact Sciences (Madison)

Job Description

The Sr. Experience Product Manager facilitates defining the roadmap and delivery of journeys tailored to Precision Oncology patients. In defining the journeys, the Sr. Experience Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position supports ensuring that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

Job Responsibility

Support being the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed
Support collaboration to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting
Support tracking KPIs based on Experience OKRs to garner actionable insights
Support collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience
Facilitate Journey-level experience and technical discovery for a Journey with support from business partners, experience design, research, and delivery teams (may include co-creation workshops and/or prototyping)
Works with Value Stream Lead to adjust scope and roadmap – empowered to make final prioritization decisions within their Journey
Support defining Epics, and lead the creation of User Stories, acceptance criteria for their Journey – and ensure they are understood by delivery team
Facilitate grooming and prioritizing backlog to ensure work is in line with Experience strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
Review work completed by the squad, provide feedback, and accept work, as applicable
Support the understanding and coordination of inter-delivery team and external dependencies, as applicable
Supports the team in feature demos for stakeholders
provides product expertise, peer training, and consultation where necessary
Actively participate in all Scrum ceremonies

Requirements

Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study
or High School Degree/General Education Diploma and 5 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
4+ years of experience working as a Product Manager, with at least 2 years in the digital domain using Agile / Scrum / Kanban methodologies
Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery – along with expertise with product management platforms and tools
Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends
Business analysis skills
including, but not limited to, process and user flow definition and business KPIs
Ability to translate complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria
Some experience with A/B testing, user testing, user interviews, and conversions funnels
Ability to engage with engineers, designers, researchers, and SMEs in a constructive and collaborative relationship where you can both learn and influence
Strong written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership)
Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team
Authorization to work without sponsorship

Nice to have

Experience in healthcare, wellness, or digital health, especially as related to products in the oncology space Demonstrated ability to lead cross-functional teams to deliver products/services
Demonstrated ability to lead/support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience
Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority
Knowledge of digital analytics tools such as Adobe Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.

What we offer

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage
bonus eligible

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Sr. Experience Product Manager

Job Description

Job Responsibility

Requirements

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