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Sr. Experience Product Manager

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Exact Sciences

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Location:
United States , Madison

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

91000.00 - 155000.00 USD / Year
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Job Description:

The Sr. Experience Product Manager facilitates defining the roadmap and delivery of journeys tailored to Precision Oncology patients. In defining the journeys, the Sr. Experience Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position supports ensuring that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

Job Responsibility:

  • Support being the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed
  • Support collaboration to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting
  • Support tracking KPIs based on Experience OKRs to garner actionable insights
  • Support collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience
  • Facilitate Journey-level experience and technical discovery for a Journey with support from business partners, experience design, research, and delivery teams (may include co-creation workshops and/or prototyping)
  • Works with Value Stream Lead to adjust scope and roadmap – empowered to make final prioritization decisions within their Journey
  • Support defining Epics, and lead the creation of User Stories, acceptance criteria for their Journey – and ensure they are understood by delivery team
  • Facilitate grooming and prioritizing backlog to ensure work is in line with Experience strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
  • Review work completed by the squad, provide feedback, and accept work, as applicable
  • Support the understanding and coordination of inter-delivery team and external dependencies, as applicable
  • Supports the team in feature demos for stakeholders
  • provides product expertise, peer training, and consultation where necessary
  • Actively participate in all Scrum ceremonies

Requirements:

  • Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study
  • or High School Degree/General Education Diploma and 5 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
  • 4+ years of experience working as a Product Manager, with at least 2 years in the digital domain using Agile / Scrum / Kanban methodologies
  • Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery – along with expertise with product management platforms and tools
  • Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends
  • Business analysis skills
  • including, but not limited to, process and user flow definition and business KPIs
  • Ability to translate complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria
  • Some experience with A/B testing, user testing, user interviews, and conversions funnels
  • Ability to engage with engineers, designers, researchers, and SMEs in a constructive and collaborative relationship where you can both learn and influence
  • Strong written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership)
  • Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team
  • Authorization to work without sponsorship

Nice to have:

  • Experience in healthcare, wellness, or digital health, especially as related to products in the oncology space Demonstrated ability to lead cross-functional teams to deliver products/services
  • Demonstrated ability to lead/support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience
  • Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority
  • Knowledge of digital analytics tools such as Adobe Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.
What we offer:
  • paid time off (including days for vacation, holidays, volunteering, and personal time)
  • paid leave for parents and caregivers
  • a retirement savings plan
  • wellness support
  • health benefits including medical, prescription drug, dental, and vision coverage
  • bonus eligible

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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