Sr. Executive - Customer Operations Job at Karix (Gurgaon)

Sr. Customer Marketing Manager

Build and nurture customer relationships with some of our largest and most strat...

Location

United States , San Mateo

Salary:

140000.00 - 200000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

5-8+ years of experience in customer marketing, journalism, or a similar background that combines strong relationship building skills with the ability to conduct in-depth interviews and synthesize insights
Excellent writing and editing skills with an eye for brand tone, clarity, and consistency
Experience proactively building relationships with technical executives and business leaders
Ability to quickly get past the surface level story and to ask the questions necessary to understand the deeper business impact of a product or service
Demonstrated comfort with working with technical concepts and products
Collaborative approach working cross-functionally with communications, sales, and broader marketing teams
Must be willing and able to commute 5 days in office.

Job Responsibility

Work with sales to identify customers whose use of Verkada has transformed their organization in terms of physical safety and/or operational performance
Build meaningful, ongoing relationships with contacts across these customers who would be willing to participate authentically in advocacy activities on an ad hoc basis
Work closely with IT/physical security as well as communications and legal teams at the customer to craft a narrative that positions them as innovative and forward thinking adopters of physical security technology
Write 4-5 external-facing customer stories per quarter as well as develop internal “win-wire” materials for sales enablement
Build and maintain an internal repository of publicly referenceable customer logos and metrics
Work closely with our creative team to build a detailed storyboard for 1-2 video case studies per quarter
Partner with our webinars and field events leads to proactively suggest customers who can be featured in webinars and in live speaking engagements
Partner with creative, communications, and demand generation teams to build assets and amplify our customer stories across both organic and paid channels

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Operational Risk Sr Officer I

The Operational Risk Sr Officer I is a strategic professional who closely follow...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years relevant experience
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
Exceptional relationship management skills
must be able to address and resolve conflict while maintaining relationships
In depth knowledge of Operational Risk processes (associated to the 2nd line of defense) and technology platforms to support Challenges, reporting and management of book of work
Ability to effectively communicate complex topics to a broad audience
Detailed oriented with analytical skills preferably in Tableau, as the role requires analytical output creation, design and presentation
Expert in Microsoft Office Tools
Prior Data Governance and Data control experience preferred
Third Party Oversight/Vendor Oversight experience preferred

Job Responsibility

Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Lead execution of ORM Data Use Cases working with multiple stakeholders in the chief data office, ORM Risk leads, technology teams and various PMO teams to plan, track, execute and deliver on data projects
Identify and Document Scope, Strategy and Success criteria for Operational Risk Data Governance Programs
Define and manage Operational Risk Management Products, liaise with stakeholders and technology partners
Document requirements as a delegate of the Data Governance Lead
Socialize the requirements and obtain approvals
Responsible for oversight and execution of critical ORM Initiatives as a Program/Project manager, with required SME input
Manage all program/project execution artifacts required for Business Completion and IA Validation of regulatory milestones and deliverables
Creates and provides analytical insights to support risk management decision making

Fulltime

Sr Analyst, Operational Insights

The Sr Analyst, Operational Insights is responsible for supporting continuous im...

Location

United States , Overland Park

Salary:

75200.00 - 135700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Quantitative, Business or computer-related field such as mathematics, econometrics, statistics, operations research, or computer science
4-7 years related analyst work experience
experience in review and audit of Financial SOX Controls
SOX audits assessing financial processes and controls and ITGC
performing risk assessment and risk management to proactively identify, address, and mitigate risks
driving implementation of corrective actions to remediate Controls determined to be non-compliant
SQL
Ariba/SAP Source-to-Pay and Oracle ERP systems
database knowledge
Microsoft Excel - Advanced

Job Responsibility

Execute an analysis plan for moderate projects
query data from relational databases (MS SQL server)
query data from Ariba/SAP, Oracle ERP systems
perform data validation and data cleansing
develop presentations to show complex and customized analytical findings
perform and document Financial Control tests
participate in continuous improvement initiatives
build cross functional relationships
manage other duties/projects as assigned by business management.

What we offer

Medical insurance
dental insurance
vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays annually
paid parental and family leave

Fulltime

Sr. Account Executive, Enterprise (Central)

We are looking for an experienced Account Executive (AE) for our Enterprise busi...

Location

United States

Salary:

122500.00 - 167500.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

5+ years of successful software sales experience with a focus on value-based solution selling of CRM, Sales Enablement, Marketing Automation, or other complex long-cycle business solutions into enterprise accounts
Ability to creatively question and actively listen to uncover the customers’ high impact, critical business needs
Consistent track record of surpassing sales targets
Excellent written and verbal communication skills combined with very strong presentation skills
Travel within North America required
Strong team player with a positive growth mindset
Proficient using SFDC, Clari, Gong, Linkedin, Tableau
Proven track record of successfully selling complex enterprise platform solutions (preferably sales and marketing solutions) and driving revenue primarily through new customer acquisition
Strong understanding of and experience selling to qualified, early-stage leads
Demonstrated ability to sell to Sales, Sales Enablement, and Marketing teams at the corporate level, successfully emphasizing business value and product differentiation, and expanding conversations to include multiple stakeholder groups

Job Responsibility

Develop and execute against qualified, but often early stage leads to achieve and exceed individual software quota responsibility
Consistently build and deliver an accurate pipeline and forecast visibility via Salesforce.com and/or available forecasting tools
Lead multiple customer sales cycles and close effectively – candidate is a hunter
Quickly learn new software product(s) and clearly communicate the value proposition and differentiation
Manage effective internal working relationships with Sales Engineers, Professional Services, and Account Development Teams
Develop strong relationships with key decision makers, influencers and partners within assigned opportunities
Understand and document corporate budget, decision-making timeframe, customer goals, and key decision makers within the prospect’s organization
Be a conscientious team member that actively contributes to our positive work environment, which is anchored in our guiding principles and Diversity, Equity & Inclusion

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Sr Area Sales Manager

Imagine you’ve just been hired into a sales role at an innovative Fortune 500 co...

Location

United States , Austin

Salary:

Not provided

Owens Corning

Expiration Date

Until further notice

Requirements

Prior experience partnering with Lumber Yard distributors and contractors is preferred
Strategically leveraging customer relationships to execute your annual sales plan, while helping your customers achieve their success
Driving growth within the building materials industry
providing added value to OC and your customers
Executing price strategy and providing customer insights
Growing with existing customers while developing new customer opportunities
Utilizing the knowledge of your market’s strengths and weaknesses to win
Prior experience selling on the value of a product or service to meet the needs of a customer, from cold call through close
Listening skills that allow you to understand, diagnose and solve customer problems
Driving success in business with a clear and intentional customer or territory strategy

Job Responsibility

Strategically leveraging customer relationships to execute your annual sales plan, while helping your customers achieve their success
Driving growth within the building materials industry
providing added value to OC and your customers
Executing price strategy and providing customer insights
Growing with existing customers while developing new customer opportunities
Utilizing the knowledge of your market’s strengths and weaknesses to win
Prior experience selling on the value of a product or service to meet the needs of a customer, from cold call through close
Listening skills that allow you to understand, diagnose and solve customer problems
Driving success in business with a clear and intentional customer or territory strategy
Demonstrated ability to build strong customer relationships

Fulltime

Global Sr. Manager, Digital Activations

Manage the strategy, content scheduling, and delivery of Circle K’s digital prod...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business / Marketing / Advertising or an Advanced degree
A seasoned professional with 10+ years of experience in understanding and delivering high-volume digital campaigns including digital screens, mobile, and web digital platforms
7+ years of digital marketing, brand management, and strategy, consulting, or related is a plus
Very strong leadership and communication skills
Strong project management and technical skills to deliver results
Thrives in a high-volume digital campaign environment and has a strong willingness to learn
Track record of consistently delivering on short timelines, creating processes, launching new campaigns, and successfully managing cross-functional project teams
Passion for delighting customers through a superior customer experience that exceeds customer expectations
Loves being part of a team
Seeks, forges, and cultivates effective relationships to motivate and maximize cross-functional teams' engagement and productivity

Job Responsibility

Define digital execution strategies and prioritize/manage the various digital campaign portfolios to optimize our brand on digital products
Assemble, schedule, and deliver all digital content across all digital products and channels
Flawless execution and support to materially benefit the business and customers
Lead, manage, and direct all aspects of the Circle K proprietary digital platforms (e.g., Mobile App, Web, eMobility, and Digital Screens)
Own the daily operation responsibilities, create, and set high-level priorities, and drive implementation
Maintain operational ownership of prioritized initiatives designed to position Circle K to win at customer critical moments along the path to purchase
Work closely with the broader functional teams ensuring that all digital campaigns and activation are delivered on time and with high quality
Leverage attention to detail and quality to manage delivery
Understand the rhythm and time pressure of the monthly operation promo cycle while delivering on paid media advertising campaigns
Motivate your team, building positivity into everything you do to bring out the best in people

What we offer

Equal opportunity employment
Compliance with the Americans with Disabilities Act (ADA)
Reasonable accommodations for applicants with disabilities.

Fulltime

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Sr. Executive - Customer Operations

Karix

Location:
India , Gurgaon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Our AI answers in your language

Sr. Executive - Customer Operations

Karix

Location:India , Gurgaon

Category:Customer Service

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
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Job Posted:
February 14, 2026