Sr. Executive - Customer Operations Job at Karix (Gurgaon)

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Sr Strategy & Operations Manager, Consumer Platform Operations

We're looking for an analytical, detail-oriented, and highly collaborative opera...

Location

United States , New York

Salary:

131000.00 - 145500.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

4+ years of experience in strategy, operations, analytics, consulting, or a similar role
Bachelor's degree in a quantitative, business, or technical field
Proficiency in SQL and Excel/Google Sheets
experience building dashboards and reports

Job Responsibility

Generate Insights & Deep Dives: Conduct recurring and ad-hoc analyses on customer behavior, program performance, and allocation strategies
translate findings into actionable recommendations for stakeholders
Operationalize Segmentation Programs: Support the day-to-day execution of customer segmentation programs (e.g., UIP, HVE), including monitoring thresholds, lifecycle triggers, and reporting accuracy
Operationalize Marketing Intelligence: Partner with CRM and Data Science to shape logic for prioritizing and personalizing customer communications across lines of business
Build & Maintain Dashboards: Own reporting dashboards that track the performance of segmentation, allocation, and lifecycle initiatives across Mobility and Delivery
Support MBR & Reporting Cadence: Manage governance for monthly and quarterly business reviews, ensuring accurate reporting, alignment, and timely delivery for senior leadership
Enable Allocation Decisioning: Partner with cross-functional teams to deliver inputs into customer valuation and allocation logic, ensuring consistent frameworks for prioritization
Drive Clarity & Alignment: Act as connective tissue across Ops, Product, DS, and Finance by standardizing inputs, surfacing insights, and ensuring shared understanding on key metrics

What we offer

Uber's bonus program
equity award & other types of comp
401(k) plan
various benefits

Fulltime

People Operations Sr. Associate

The HR Operations Coordinator SI will act as a single point of contact with Soci...

Location

Egypt , New Cairo

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

Social Insurance operations experience and the relevant local laws
HR Shared Services process and SLA management experience: 0 - 2 years
Service management and ticket management system experience
Customer orientation
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interfaces

Job Responsibility

Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Partner with team to execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
Act as a single point of contact with the Social Insurance Service provider
Audit Contracts and Probation Period Renewal RPA and report and resolve errors that arise
Ensure that the required reports for RPA operation are uploaded periodically
Take necessary action in case of RPA operation failure
Sending any contracts and probation periods that were not sent by the bot to prevent the process from being disrupted
Generate reports for the renewal process and the probation period to follow up on the bot

Fulltime

Sr Customer Success Engineer

As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a stra...

Location

United States , Texas

Salary:

142000.00 - 230000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies
Advanced knowledge of SASE, SD-WAN, NGFW, ADEM and sophisticated routing protocols such as BGP
Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs
Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases
Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts
High-level consultative skills, capable of influencing decisions and driving customer success strategies
Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark
Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time
Detail understanding of NoC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network
Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs

Job Responsibility

Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations
Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions
Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
Ensure customers achieve operational excellence by fully adopting and optimizing new features
Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives
Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies
Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution

Fulltime

Sr Operations Manager

AI is the most transformational technology of our time, capable of tackling some...

Location

United States , Boston

Salary:

86200.00 - 150900.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

Bachelor's degree, or Bachelor's degree in supply chain management, operations, engineering, analytics or related field
Experience managing and developing high performance teams
Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
Experience in developing future leaders and creating tailored succession plans

Job Responsibility

Collaborate with internal partners to build input-focused operating plans for achievement of key measures
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Develop, implement, or change processes as necessary to allow the team to scale at an accelerated pace, while managing cost and without impacting customer experience
Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
Inspire front line teams to go beyond the standard call of duty to find creative solutions for our product issues
encourage risk-taking and advocacy on behalf of product teams
Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools
Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations
Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
Foster a work environment that respects and is responsive to the needs of a diverse staff

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

Fulltime

Sr. Executive- Accounts Payable Analyst

We are seeking an Accounts Payable Analyst to support end‑to‑end Accounts Payabl...

Location

India , Ahmedabad

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in Accounts Payable with 2–3 years of relevant operational exposure
Skilled in accounting principles with hands‑on knowledge of ERP platforms (Oracle/SAP)
Proficient in Excel and Microsoft Office
Strong in verbal and written communication
Capable of managing vendor and stakeholder relationships effectively
Analytical, detail‑oriented, and able to navigate challenging situations constructively
Qualified with B.Com, Master’s in Finance, or relevant finance diploma

Job Responsibility

Deliver accurate and timely invoice processing, vendor reconciliation, balance sheet reconciliation, and other Accounts Payable activities
Meet all timelines and SLAs while ensuring strong compliance with audit requirements
Manage shared mailboxes and provide first‑time‑right resolutions for vendor and customer queries
Compile, deliver, and analyse reports, recommending corrective actions where needed
Support statutory audits, internal audits, SOX activities, and MEC closures
Achieve all reporting and KPI targets consistently
Suggest and implement process improvement ideas using Lean/Six Sigma methodologies
Strengthen customer experience through timely query resolution
Collaborate closely with internal teams such as AP, AR, MDM, Treasury, and local markets
Adhere to GPO timelines and organisational objectives

What we offer

Exposure to end‑to‑end Accounts Payable processes across multiple markets
Opportunity to work with global stakeholders and cross‑functional teams
Development of analytical, problem‑solving, and reporting capabilities
Experience working with leading ERP systems and financial tools
Ability to contribute to process optimisation and automation initiatives

Sr. Operations Production Coordinator - Balancer II

The Evening Items Processing Senior Coordinator will ensure the day-to-day check...

Location

United States , Richmond

Salary:

49774.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in banking or financial industry
At least 1 year of experience using Google Suite or Microsoft Office

Job Responsibility

Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files
Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds
Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information
Responsible for approval of customer and bank adjustment transactions
Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary
Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work
Assists with training of new associates
Other duties as assigned by manager

What we offer

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Sr. Sales Operations Analyst

We are looking for a highly motivated, results oriented Sr. Sales Operations Ana...

Location

United States , Seattle

Salary:

127000.00 - 205500.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

8+ years experience in operations or related field
Ability to deconstruct requirements and develop a compliance matrix
Proven experience building, maintaining, and automating sales performance dashboards (e.g., Tableau, PowerBI, or Looker)
Strong data hygiene skills with the ability to query, clean, and manipulate large, complex datasets
Strong business and IT modernization acumen including Cyber Security, Networking, and Artificial Intelligence
Strong verbal and written communication skills
Ability to work independently in fast paced environment
Well-organized with high attention to detail and accuracy with data
Proven ability to articulate and write compelling, business-outcome focused, value propositions
Operate independently to develop proposal outlines, compliance matrices, proposal schedules, and provide leadership and direction to cross-functional teams

Job Responsibility

Collaborate and partner with Finance, Strategy, Field Sales, Channel, Marketing, Sales Engineering, Sales Operations, Legal, InfoSec, Product Management, and other resources to develop compelling proposal responses for complex opportunities
Lead end-to-end pipeline management from initial lead activity through closure
Partner with Sales leadership to deliver advanced data visualizations, identify revenue trends, and build predictive models that highlight new growth opportunities
Drive business reviews, weekly sales outlook processes and cadence
Align with sellers on quoting and product management
Design, document, and deliver enablement on policies for managing account and quota assignment changes
Foster strong working relationships with internal stakeholders, and coordinate with subject matter experts (SMEs) to gather and incorporate technical, financial, and operational information
Identify and mitigate risks related to proposal development and submission
Ensure win themes, differentiators are included in the proposal and deliver a compelling response to the customer or partner
Leverage CRM data, BI tools, and advanced analytics platforms to synthesize large datasets into clear, executive-ready dashboards and operational KPIs

What we offer

Restricted stock units
Bonus

Fulltime

Select Country

Sr. Executive - Customer Operations

Job Responsibility

Requirements

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