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We are seeking a Roaming Network Engineer to support 24/7 operations of Vodafone’s international roaming services. The individual will monitor alarms, manage incidents, perform first-level triage, and collaborate closely with resolver teams. This role requires strong technical understanding of SS7, LTE, VoLTE, 5G and associated roaming infrastructures, ensuring uninterrupted connectivity for Vodafone markets and partners
Job Responsibility:
Monitor and troubleshoot International Roaming services to maintain high service availability and performance
Apply in-depth expertise in 2G/3G/4G/VoLTE core network parameters and optimisation
Manage proactive and reactive incidents within agreed SLAs while ensuring a consistent customer experience
Identify opportunities for automation by analysing existing processes to enhance efficiency and reduce manual work
Use strong analytical capabilities to diagnose network quality KPI degradation and resolve customer-impacting issues
Requirements:
2–4 years of experience working in roaming technologies
Strong analytical skills with the ability to interpret technical data effectively
Excellent verbal and written communication skills in English
Engineering Graduate with hands-on experience in SS7, SMS/SMPP, LTE and associated core network technologies
Knowledge of troubleshooting STP, DRA/DEA platforms and understanding of their interworking with core networks
What we offer:
Opportunity to work on advanced global roaming platforms including SS7, LTE, VoLTE and 5G services
Exposure to multi‑market, large‑scale operational environments
Collaborative work culture with continuous learning and development opportunities
Ability to contribute to automation and operational improvement initiatives