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Encore Global Logo Encore Global · IT - Administration

Sr. Event Technical Lead - Audio Visual - The Ritz-Carlton Naples, Tiburón Golf Resort

United States, East Naples 18.93 - 24.60 USD / Hour · Job Posted May 20, 2026
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Job Description

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

  • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
  • Troubleshoots technical issues and resolve problems quickly as they arise
  • Complies with all Company security and safety measures
  • Ensures equipment is secure from theft and/or damage when in use
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers
  • Maintains a positive relationship with all clients through effective communication
  • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
  • Understands and fosters the hotel/client relationship
  • Creates an atmosphere that fosters the development of technical and leadership skills in other employees
  • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed
  • Performs advanced work (pre/during/post event) with operations team members
  • Supervises and directs other technicians during an event
  • Assists team with proper security, storage, transportation, and maintenance of equipment
  • Performs inventory and forecasting of equipment needs

Requirements

  • 2+ years of field experience in specialty area is required
  • 2-3 years of customer service or hospitality experience is preferred
  • Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
  • Strong customer, client and coworker interface experience and abilities
  • A valid driver’s license is required for team members in positions that may operate Company vehicles
  • Must be able to lift 50 lbs
  • Bachelor’s Degree is preferred
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to
  • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date

Nice to have

  • Bachelor’s Degree
  • 2-3 years of customer service or hospitality experience

What we offer

  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities
Encore Global - All Job Offers

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