Sr. Event Manager Job at Legends Global (Honolulu)

Job Description

Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination like none other — a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating. Designed by world-renowned architects Wimberly Allison Tong & Goo and LMN, this luminous structure shines like a gem tucked into its tropical setting, blending state-of-the-art technology with authentic island ambiance as a monument to the cultural diversity and legendary spirit of aloha that inspires attendees to see the world in a new light.

Job Responsibility

Manages various types of events as dictated by ongoing event activity
Manages all logistics for events booked at HCC
Determines event strategies and plans how to accomplish event success
Primary contact and principle liaison during an event
Determines needs and resolve problems by making strategic, business oriented and client-serving decisions required to ensure a successful event
Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return
Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing)
Provide detailed accounting of all event charges and collects payment in advance as outlined in the license agreement
Accepts project work as assigned by the Director of Events and attends meetings regularly with various support departments to ensure open communication in the shared desire of improving efficiencies and reducing cost
Runs reports and understands key performance indicators with the USI framework
Ensures that our customers receive correct and up to date information about programs, events and quoted prices
Ensures customer needs are efficiently and effectively identified and questions or concerns are resolved
Monitors events to ensure all building rules, policies and safety procedures are being adhered to and enforced during events
Conducts site tours of facility to prospective and/or booked clients
Shows the variety of usage, operations and functions the facility can provide
Conducts precon meetings and presentations, as needed

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 4-5 years of related work experience
Experience effectively managing and/or planning events, including articulating details, commencing effective communication to internal support teams as well as client appointed points of contact
Excellent customer service skills working with diverse backgrounds and able to adapt to many changes and additions
Excellent knowledge of computer operations (Microsoft Office 365)
Effective oral communication and listening skills
able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
Effective written communication skills
able to write and compose correspondence, contracts, memos and reports
Experience establishing and maintaining cooperative and productive work relationships
Excellent organizational and time management skills
strong attention to detail
Experience managing multiple priorities and working independently
able to multi-task in a fast-paced environment while meeting deadlines and remaining productive and professional
Demonstrated independent thinking and problem-solving skills
able to work with confidential information
Must possess and exude a positive, team-oriented attitude
Self-starter with a willingness and enthusiasm for taking on additional responsibility
Due to the cyclical nature of the entertainment industry, employees may be required to work varying schedules to reflect the business needs of the company
Candidates are expected to multi task multiple accounts at one time while meeting deadlines and benchmarks set forth by the Director of Events
Ability to stand or otherwise remain in a stationary position for several hours
Ability to walk or otherwise move about frequently for several hours
Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect the Hawai‘i Convention Center’s vision, mission statement and values

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Sr. Event Manager

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