Job Description
Sr. Epic Referral Application Analyst, Hybrid, Jacksonville, Baptist Medical Center Epic Referral application analysts act as a vital link between operations and information technology, ensuring that Epic Referral functions seamlessly across the organization. This role requires a strong understanding of patient access, referral management, scheduling workflows, and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation and efficiency, and improve the patient and provider experience. A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks, monitoring system performance, and troubleshooting issues related to referral workflows, interfaces, and integrations. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting referral management processes across multiple service lines. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings. Epic Referral application analysts also spend time collaborating with cross-functional teams, including Patient Access, Ambulatory Operations, Clinical Informatics, other application teams, and project managers. Their week may include team huddles, project meetings, and sessions with operational leaders to clarify requirements and identify opportunities for workflow optimization. Throughout the day, they work directly with end users to understand challenges, implement enhancements, and support strategic initiatives. The Senior Analyst will mentor junior analysts, promote operational best practices, perform quality assurance and integrated testing, and coordinate projects across applications to ensure reliable and efficient referral workflows that align with organizational priorities.
