Job Description
Sr. Epic MyChart/Ambulatory Application Analysts act as a vital link between operations and information technology, ensuring that Epic MyChart and Ambulatory applications function seamlessly across the organization. This role requires a strong understanding of ambulatory clinical workflows, patient engagement tools, provider workflows, and technical systems. Analysts translate operational needs into system functionality, helping improve provider efficiency, patient access, communication, and overall user experience. A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance, monitoring system performance, and troubleshooting application workflows, interfaces, and integrations. These activities include applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting optimization efforts across ambulatory practices and patient-facing technologies. Much of this work is coordinated through email, Teams chat, and scheduled meetings. Epic MyChart/Ambulatory Application Analysts collaborate closely with Clinical Informatics, ambulatory operations, providers, practice leadership, other Epic application teams, and project managers. They partner with operational leaders and end users to identify workflow improvements, implement enhancements, and support strategic initiatives. The Senior Analyst mentors junior analysts, promotes operational best practices, performs quality assurance and integrated testing, and coordinates projects across applications to ensure reliable, efficient, and patient-centered workflows that align with organizational priorities.
