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Sr. Epic Ambulatory Application Analyst

United States, Jacksonville · Job Posted February 20, 2026
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Job Description

Sr. Epic Ambulatory Application Analyst, On-site Hybrid, Jacksonville, Baptist Medical Center. Epic Ambulatory application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization.

Job Responsibility

  • Act as a vital link between operations and information technology, ensuring that Epic functions seamlessly
  • Translate operational needs into system functionality
  • Help maintain system integrity, promote automation and efficiency, and improve user experience
  • Resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces
  • Troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows
  • Collaborate with cross-functional teams including Clinical Informatics, other application teams and project managers
  • Lead various meetings with operational leaders to clarify requirements and understand pain points
  • Contact end-users via various communication methods to clarify end-user request to implement optimizations and project requests
  • Mentor junior analysts and ensuring operational best practices
  • Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality
  • Coordinate projects across applications and develops application specific enhancements and reports
  • Provide 24/7 support for applications within accountability

Requirements

  • Bachelor's Degree or Equivalent Experience
  • 1-2 years Project Management Experience Required
  • Minimum 2 years of related experience Required
  • Certified - EPIC Required

Nice to have

  • Master's Degree
  • Knowledge of clinical system applications
  • Experience with Epic Ambulatory and MyChart, including build configuration and implementation
  • Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions
  • Strong experience using Microsoft Visio for workflow documentation and implementation planning
  • Hybrid background in both clinical and technical domains
  • Epic Ambulatory highly preferred
  • MyEpic MyChart preferred
  • Academy of Health Information Professionals (AHIP) Preferred

What we offer

  • Competitive pay & comprehensive benefits packages
  • Opportunities for professional growth & advancement
  • Exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together
  • Fulfilling and personal career

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