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Sr. Epic Ambulatory Application Analyst, On-site Hybrid, Jacksonville, Baptist Medical Center. Epic Ambulatory application analysts act as a vital link between operations and information technology, ensuring that Epic functions seamlessly. This role demands an understanding of healthcare processes and technical systems. Analysts must translate operational needs into system functionality. By doing so, they help maintain system integrity, promote automation and efficiency, and improve user experience across the organization.
Job Responsibility:
Act as a vital link between operations and information technology, ensuring that Epic functions seamlessly
Translate operational needs into system functionality
Help maintain system integrity, promote automation and efficiency, and improve user experience
Resolving break-fix issues, performing routine maintenance tasks and/or monitoring and troubleshooting error logs related to interfaces
Troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, and validating workflows
Collaborate with cross-functional teams including Clinical Informatics, other application teams and project managers
Lead various meetings with operational leaders to clarify requirements and understand pain points
Contact end-users via various communication methods to clarify end-user request to implement optimizations and project requests
Mentor junior analysts and ensuring operational best practices
Perform quality assurance and integrated testing of optimization and project requests along with newly released vendor functionality
Coordinate projects across applications and develops application specific enhancements and reports
Provide 24/7 support for applications within accountability
Requirements:
Bachelor's Degree or Equivalent Experience
1-2 years Project Management Experience Required
Minimum 2 years of related experience Required
Certified - EPIC Required
Nice to have:
Master's Degree
Knowledge of clinical system applications
Experience with Epic Ambulatory and MyChart, including build configuration and implementation
Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions
Strong experience using Microsoft Visio for workflow documentation and implementation planning
Hybrid background in both clinical and technical domains
Epic Ambulatory highly preferred
MyEpic MyChart preferred
Academy of Health Information Professionals (AHIP) Preferred
What we offer:
Competitive pay & comprehensive benefits packages
Opportunities for professional growth & advancement
Exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together