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T-Mobile Logo T-Mobile · Sales

Sr Enterprise Customer Success Manager - LA28 Olympics

United States, Irvine 99500.00 - 179400.00 USD / Year · Job Posted February 17, 2026
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Job Description

This role is a highly strategic, executive-facing leadership position within T-Mobile for Business, purpose-built to own and drive the exceptionally complex, high-visibility commercial and operational ecosystem of a single, highly strategic enterprise customer. The Senior Enterprise Customer Success Manager holds end-to-end accountability for customer success strategy, serving as the primary executive liaison, commercial intake authority, and orchestration lead across all customer-facing initiatives.

Job Responsibility

  • Serve as the primary point of contact for a highly strategic single customer, affiliates, sponsors, partners, and athletes, managing ongoing communication and relationship coordination
  • Lead intake of customer, partner, and athlete requests, clarifying scope, requirements, timelines, and service expectations
  • Proactively communicate status updates, risks, and resolution paths to customers and partners
  • Manage intake workflows, project tracking, and cross-functional coordination with Sales, Operations, Finance, Legal, and Program Management teams
  • Support billing, invoicing validation, account reconciliations, and resolution of account-related inquiries
  • Develop and maintain account activity reports, intake metrics, and operational performance summaries
  • Provide light project management support for complex or multi-workstream initiatives
  • Maintain accurate account documentation, intake records, and compliance with operational requirements

Requirements

  • Bachelor's Degree Business, Engineering, Applied Science, Finance (Preferred)
  • Plus 3 years of related experience OR advanced degree with 1 year of related experience OR equivalent combination (Required)
  • Customer Engagement Ability to manage professional relationships with enterprise customers, partners, and stakeholders (Required)
  • Intake & Process Management: Strong capability to translate requests into structured operational workflows (Required)
  • Communication Clear verbal and written communication with both external customers and internal teams (Required)
  • Project Coordination Ability to manage timelines, dependencies, and multi-team execution (Required)
  • Problem Solving Ability to resolve complex, non-standard customer and operational issues (Required)
  • Analytics & Reporting: Experience producing account activity reports and operational metrics (Required)
  • Microsoft Office Proficiency in Excel, PowerPoint, Word, and reporting tools (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • medical, dental and vision insurance
  • a flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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