CrawlJobs Logo
T-Mobile Logo T-Mobile · Sales

Sr Enterprise Customer Success Manager - LA28 Olympics

United States, Irvine 99500.00 - 179400.00 USD / Year · Job Posted February 17, 2026
Apply Position
Job Link Share

Job Description

This role is a highly strategic, executive-facing leadership position within T-Mobile for Business, purpose-built to own and drive the exceptionally complex, high-visibility commercial and operational ecosystem of a single, highly strategic enterprise customer. The Senior Enterprise Customer Success Manager holds end-to-end accountability for customer success strategy, serving as the primary executive liaison, commercial intake authority, and orchestration lead across all customer-facing initiatives.

Job Responsibility

  • Serve as the primary point of contact for a highly strategic single customer, affiliates, sponsors, partners, and athletes, managing ongoing communication and relationship coordination
  • Lead intake of customer, partner, and athlete requests, clarifying scope, requirements, timelines, and service expectations
  • Proactively communicate status updates, risks, and resolution paths to customers and partners
  • Manage intake workflows, project tracking, and cross-functional coordination with Sales, Operations, Finance, Legal, and Program Management teams
  • Support billing, invoicing validation, account reconciliations, and resolution of account-related inquiries
  • Develop and maintain account activity reports, intake metrics, and operational performance summaries
  • Provide light project management support for complex or multi-workstream initiatives
  • Maintain accurate account documentation, intake records, and compliance with operational requirements

Requirements

  • Bachelor's Degree Business, Engineering, Applied Science, Finance (Preferred)
  • Plus 3 years of related experience OR advanced degree with 1 year of related experience OR equivalent combination (Required)
  • Customer Engagement Ability to manage professional relationships with enterprise customers, partners, and stakeholders (Required)
  • Intake & Process Management: Strong capability to translate requests into structured operational workflows (Required)
  • Communication Clear verbal and written communication with both external customers and internal teams (Required)
  • Project Coordination Ability to manage timelines, dependencies, and multi-team execution (Required)
  • Problem Solving Ability to resolve complex, non-standard customer and operational issues (Required)
  • Analytics & Reporting: Experience producing account activity reports and operational metrics (Required)
  • Microsoft Office Proficiency in Excel, PowerPoint, Word, and reporting tools (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • medical, dental and vision insurance
  • a flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
T-Mobile - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Sr Enterprise Customer Success Manager - LA28 Olympics

8 matching positions

Sr Manager, Commercial Intake Specialist - LA28 Olympics

The Sr Manager, Commercial Intake Specialist is responsible for designing and le...
Location
Location
United States , Irvine; Los Angeles
Salary
Salary:
120400.00 - 217200.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree Business Management, Engineering, Finance and Corporate Strategy
  • 2-4 years 3 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination
  • Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers’ executive stakeholders
  • Build / Lead Intake Management Function: Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests
  • Enterprise Customer Success: Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution
  • Cross-Functional Execution Leadership: Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability
  • Risk, Dependency & Capacity Management: Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure
  • Executive Level Communication: Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness
  • People Leadership: Experience hiring, coaching, and performance-managing teams
  • establishing service discipline and building capability in a fast-moving environment
Job Responsibility
Job Responsibility
  • Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis
  • Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development
  • Establish and own the end-to-end intake strategy for the customer and partners
  • Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders
  • Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity
  • Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery
  • Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes
  • provide executive-ready reporting
  • Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness
What we offer
What we offer
  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • Fulltime
Read More
Arrow Right
New

Bilingual Human Resources Assistant

We are looking for a bilingual Human Resources Assistant to provide day-to-day s...
Location
Location
United States , Santa Monica
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full fluency in both Spanish and English is required
  • Previous experience in an HR assistant, administrative support, or similar office-based role is preferred
  • Ability to handle confidential employee information with discretion and professionalism
  • Proficiency in Microsoft Office, including Excel, and comfort learning HRIS or other workplace systems
  • Strong organizational skills with the ability to manage multiple tasks and deadlines effectively
  • Clear interpersonal and customer service skills with a patient and approachable communication style
  • Availability to work onsite daily in Santa Monica, California, and interact with employees in a hospitality environment
Job Responsibility
Job Responsibility
  • Serve as a bilingual point of contact for employees, delivering clear communication and support in both Spanish and English
  • Assist with workers’ compensation processes by collecting required documentation, tracking follow-ups, and coordinating with employees and insurance representatives
  • Prepare, organize, and maintain personnel records to ensure files are complete and aligned with company documentation standards
  • Produce and distribute daily sign-in materials along with other HR-related forms and administrative documents
  • Create, update, and monitor spreadsheets and reports to support HR tracking and reporting needs
  • Help employees with basic account access and password-related issues and connect with IT when additional support is needed
  • Answer incoming inquiries, relay messages, and communicate effectively with team members across departments
  • Contribute to onboarding, employee relations support, candidate screening coordination, and other administrative projects as assigned by the HR team
What we offer
What we offer
  • Medical, vision, dental, life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Digital Asset Custody - Operations Client Experience Lead

Citi is revolutionizing the future of digital asset management and blockchain in...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive leadership experience in digital operations, technology, or financial services, with a direct focus on digital assets, blockchain, or distributed ledger technologies, ideally at a global institution
  • Deep and comprehensive understanding of crypto and blockchain fundamentals (e.g., Bitcoin, Ethereum, Hyperledger), various consensus mechanisms, decentralized finance (DeFi), smart contracts, and major token standards (ERC-20, ERC-721, etc.)
  • Proven ability to navigate and explain complex blockchain architectures
  • Exceptional track record of designing, implementing, and scaling complex operational processes within highly regulated environments
  • Extensive experience with back-office operations, settlement, reconciliation, and managing operational functions from conception to execution
  • Expert comprehension of the current and emerging global regulatory landscape for digital assets, with a proven ability to strategically translate regulatory requirements into actionable operational and technical solutions
  • Demonstrated experience in building and managing client service functions, with a strong focus on proactive risk management and client relationship management within a fast-evolving technological domain
  • Exceptional executive leadership, communication, and interpersonal skills, with a proven ability to influence, negotiate, and collaborate with senior stakeholders across all levels of the organization and external partners
  • Superior analytical and problem-solving skills, with a demonstrated ability to analyze highly complex issues, identify root causes, and implement innovative, scalable, and sustainable solutions
  • A profound understanding and demonstrated ability to embed robust risk awareness and stringent control discipline into daily custody operations, ensuring the secure and compliant handling of client assets in a dynamic digital environment
Job Responsibility
Job Responsibility
  • Lead the establishment and scaling of a dedicated client service function from inception, designed to proactively and reactively manage client transactions, queries, and mitigate crypto custody-related network risks
  • Provide executive leadership for the daily operations of the digital asset settlements team, ensuring accurate, secure, and timely transaction processing across diverse blockchain networks
  • Manage, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, innovation, and operational excellence
  • Serve as the primary senior escalation point for highly complex settlement exceptions, critical blockchain transaction failures, and intricate reconciliation issues, driving timely resolution and ensuring paramount client satisfaction
  • Oversee the design, implementation, and rigorous adherence to advanced risk and control frameworks, ensuring comprehensive compliance with internal policies, evolving industry standards, and global regulatory requirements
  • Drive strategic collaborations with technology and product teams to identify, architect, and implement advanced process automation, sophisticated workflow improvements, and enhanced reporting capabilities
  • Act as a leading Subject Matter Expert (SME) for blockchain-based settlements, providing expert guidance on the operational impacts of new products, protocols, and significant regulatory developments to internal and external stakeholders
  • Partner closely with the Head of Digital Asset Operations to execute pivotal strategic initiatives, including major technology migrations, comprehensive process re-engineering efforts, and new product rollouts across the digital asset ecosystem
  • Establish and maintain exemplary governance and documentation standards, ensuring all operational procedures, detailed risk assessments, and robust contingency plans are current and effectively communicated
  • Monitor, analyze, and report on key operational metrics, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), implementing proactive measures to continuously maintain and elevate service levels
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right
New

Allied - Cath Lab Tech

Location
Location
United States , Denville
Salary
Salary:
Not provided
Coast Medical Service
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Travel nursing or allied healthcare experience
  • State licensure as applicable
Job Responsibility
Job Responsibility
  • Work as Cath Lab Tech at facility in Denville, New Jersey
  • Day shift 10 hours
  • 40 hours per week
What we offer
What we offer
  • Travel nursing & allied healthcare staffing agency support
  • Elite traveler experience
  • Blue Pipes 2023 Best Travel Agencies
  • 2022 Top Rated Healthcare Staffing Firm
  • 2023 First Half Top Rated Healthcare Staffing Firm by Great Recruiters
  • Fulltime
Read More
Arrow Right
New

Beauty and Nail Tutor

Learning Curve Group is a national training and education specialist who work wi...
Location
Location
United Kingdom , Croydon
Salary
Salary:
31000.00 - 36781.81 GBP / Year
learningcurvegroup.co.uk Logo
Learning Curve Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Beauty & Nail related qualification at level 3 or above
  • Relevant teaching & assessing qualifications at level 3 and above
  • Maths & English GCSE or equivalent qualifications
  • Knowledge of the Education Inspection Framework
  • Knowledge of the PFA and ESFA Audits and guidelines
  • Excellent communication at all levels
  • Adaptable and able to work under pressure with strong attention to detail
  • Good people skills for developing relationships with colleagues at all levels
  • Creative thinker and able to communicate new ideas
Job Responsibility
Job Responsibility
  • Manage and monitor the overall academy performance to maintain high standards of professionalism and quality of the provision, using agreed KPIs to meet key company objectives
  • Develop and line manage Academy staff to ensure delivery of the provision is maintained to a high standard, with the provision fully staffed
  • Effectively manage team performance and underperformance through robust and timely reviews with the use of observation outcomes and RAG ratings where appropriate
  • Ensure that all Tutors/Assessors maintain their CPD requirements in line with the guidelines as specified by the Awarding Body
  • Develop strategies and drive improvements concerning learner attendance, retention, and achievement
  • Responsible for producing daily/weekly/monthly reports concerning academy performance and learner progress and reporting to the executive team where required
  • Support the Head of Functional Skills in the management of the functional skills scheduling and ensure all teaching staff participate in the classroom delivery of the functional skills
  • Contribute to the actions set out in the Quality Improvement Plan and ensure that it is disseminated to all Academy staff and that the QIP actions are delivered
  • Manage the review process ensuring that progress reviews are completed timely
  • Ensure that the academy is cost-effective with monitoring and management of budgeted expenditures
What we offer
What we offer
  • 36 hour week for all full time employees
  • 26 days annual leave + Bank Holidays
  • Buy & Sell an additional 5 days each year
  • Length of service annual leave increments starting at 2 years
  • Healthcare Scheme
  • Tech Scheme
  • Ikea Scheme
  • Cycle to work Scheme
  • Paid Volunteer day each year
  • Student / Teacher Discount
  • Fulltime
Read More
Arrow Right
New

Devops Engineer

We are partnering with an organization seeking a DevOps Engineer to help drive c...
Location
Location
United States , Middleton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of Release Engineering experience supporting cloud-based application deployments
  • Hands-on experience designing and developing CI/CD pipelines in cloud environments
  • Strong experience with: AWS
  • Terraform
  • GitHub Actions
  • Experience supporting backend database technologies including: Oracle
  • MySQL
  • PostgreSQL
  • Strong understanding of deployment automation, infrastructure-as-code, and release management best practices
  • Experience supporting modern application architectures including serverless and containerized applications
Job Responsibility
Job Responsibility
  • Design, build, and maintain scalable CI/CD pipelines using AWS, Terraform, and GitHub Actions
  • Support deployments for serverless and containerized applications
  • Automate release processes to improve reliability, scalability, and deployment speed
  • Manage infrastructure-as-code and cloud provisioning efforts
  • Implement automated validation, regression testing, and deployment quality checks
  • Support relational and NoSQL database-backed applications
  • Monitor deployment health, identify anomalies, and improve operational stability
  • Partner with internal and external teams to customize data feeds and mappings
  • Apply automated solutions for WAF management, framework upgrades, dependency updates, security patching
  • Promote DevSecOps best practices throughout the development lifecycle
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
Read More
Arrow Right
New

Full Stack Developer

We are partnering with a technology-driven organization seeking a Full Stack Dev...
Location
Location
United States , Middleton
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience with the Java ecosystem including Maven, Spring Boot, JUnit or other testing frameworks, JMeter or other load/performance testing tools
  • Experience building and supporting REST APIs
  • Experience working with authentication protocols and API security practices
  • Strong experience with JavaScript, TypeScript, Node.js, React preferred, Angular experience is also valuable
  • Experience working with component library systems and modern frontend tooling
  • Experience using VSCode and related development tools
  • Experience with Git, GitHub Enterprise or similar platforms
  • Unit testing, integration testing, and load testing practices
  • Postman and curl
  • Containers and containerized deployments
Job Responsibility
Job Responsibility
  • Design, develop, modernize, and support full-stack web applications
  • Build scalable backend services and REST APIs
  • Develop responsive frontend user interfaces and reusable components
  • Participate in modernization efforts involving legacy frameworks and enterprise systems
  • Support integrations with internal and external systems
  • Contribute to architectural decisions, deployment strategies, and performance improvements
  • Troubleshoot issues across enterprise application environments from infrastructure through application layers
  • Participate in code reviews, testing initiatives, Agile ceremonies, and continuous improvement efforts
  • Mentor and guide team members on development best practices and modern engineering approaches
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Quality Assurance Engineer / End-to-End Test Lead

We are seeking a Senior Quality Assurance Engineer / End-to-End Test Lead to sup...
Location
Location
United States , Grand Rapids
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience successfully leading and coordinating end-to-end testing efforts for large teams and enterprise-level projects
  • Strong hands-on experience with test automation tools and frameworks
  • Deep understanding of retail business processes, retail systems, and domain-specific testing requirements
  • Experience working within Agile and fast-paced delivery environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to manage multiple priorities and collaborate across distributed teams
Job Responsibility
Job Responsibility
  • Lead and coordinate end-to-end testing activities across large-scale retail technology projects
  • Collaborate with cross-functional teams including developers, business analysts, product owners, and project managers
  • Develop and execute comprehensive QA strategies, test plans, and test cases
  • Drive defect tracking, root cause analysis, and issue resolution throughout the testing lifecycle
  • Support and contribute to automated testing efforts and quality engineering best practices
  • Ensure testing coverage across integrated retail systems, applications, and workflows
  • Provide status updates, testing metrics, and risk assessments to leadership and stakeholders
  • Act as a Subject Matter Expert (SME) within retail systems and quality assurance processes
  • Mentor junior QA team members and help drive continuous improvement initiatives
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right