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As part of Baxter’s Human-Centered Product Design Organization, the Senior Engineer, UX significantly improves the user experience of life-saving medical devices and digital health solutions. You will lead important research efforts that reveal user needs and behaviors. Working closely with designers, engineers, and product partners, you will develop safe, effective, and intuitive solutions for clinicians, patients, and caregivers.
Job Responsibility:
Define and implement usability benchmarks and frameworks for measuring user experience (e.g., SUS, CSAT, task success) in line with FDA and IEC 62366 standards
Build and complete qualitative and quantitative studies. These include contextual inquiries in clinical settings, usability testing (remote and in-person), surveys, A/B tests, and behavioral data analysis
Develop personas, user journeys, and workflow maps to effectively communicate user needs and difficulties
Integrate quantitative and qualitative data to provide a complete understanding of user needs, connecting behavioral analytics with human factors insights
Translate research findings into actionable recommendations that inform product roadmaps, build decisions, and regulatory submissions
Work in close partnership with Product Management, UX Development, Engineering, Clinical Affairs, and Regulatory teams to establish research objectives and ensure user needs correspond with safety, compliance, and regulatory requirements (e.g., FDA, IEC 62366 usability standards)
Deliver compelling presentations and reports that bring user stories and data to life for diverse audiences, including executive leadership
Keep abreast of industry trends, usability standards, and guidelines in healthcare UX and human factors.
Requirements:
A Bachelor’s degree in Human-Computer Interaction (HCI), Human Factors, or a similar area
1-3 years of UX research experience, preferably in healthcare, medical devices, or other regulated industries
Proven expertise in mixed-methods research, including usability studies, contextual inquiries, surveys, and quantitative analysis
Solid knowledge of human factors principles and background in supporting usability engineering processes for regulated products (FDA, IEC 62366, ISO 14971)
Experience conducting research in clinical environments or with healthcare professionals and patients
Skilled in research tools (e.g., Dovetail, UserZoom, Qualtrics, Lookback) and able to manage multiple research projects
Excellent communication, storytelling, and cross-functional collaboration skills
Comfort working in agile, iterative, and regulation-focused development environments
Ability to balance user needs with business goals and regulatory requirements.
What we offer:
Support for Parents
Continuing Education/ Professional Development
Employee Heath & Well-Being Benefits
Paid Time Off
2 Days a Year to Volunteer
medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service