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The Sr Software Engineer works with a team of other software engineers, network and systems engineers to design, implement, and deploy software which meet customer's requirements, scales easily, removes the limitations of traditional networking solutions, and supports deployment in highly available environments. The Sr Software Engineer actively participates in architecture and design of various software components passionate about crafting applications that leverage technologies such as virtualization, micro services, SDN, NFV, and Big Data platforms and technologies. They work on technical assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. They work on assignments requiring considerable judgment and initiative, understand implications of work and make recommendations for solutions. They normally receive little instruction on daily work, and only require general instructions on newly introduced assignments.
Job Responsibility:
Technical Engineering Services: Drives engineering projects by developing software solutions
conducting tests and inspections
preparing reports and calculations
Encouraged to supervise base and associate level engineers as needed
Understands system protocols, how systems operate and data flows
Aware of current technology benefits
Expected to independently develop a full software stack
Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work
Independent study of current technology is encouraged
Interact with system engineers to define system requirement for automation
Innovation: Contributes to designs to implement new ideas which apply new frameworks to improve an existing or new system/process/service
Review existing designs and processes to highlight more efficient ways to complete existing workload more optimally through industry perspectives
Understands the creation of company IPR
Technical Leadership: Collaborates with technical teams and utilizes system expertise to deliver technical solutions
Continuously learns and teaches others existing and new technologies
Contributes to the development of others through mentoring or in house workshops and learning sessions
Technology Strategy: Contributes to new and existing technology options that support business goals
Understands current technology that supports business goals
Technical Writing: Writes basic documentation on how technology works
Crafts clear documentation for new code and systems used
Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level
Requirements:
Bachelor's Degree Computer Science or Engineering
4-7 years - Technical engineering experience
Strong knowledge in the following areas is desired: AI and Automation
Support for AI initiatives, including VVA/Jarvis
Languages and Scripting: Python, PowerShell, Perl, Go, Java, Bash, SQL, YAML
Version Control and CI/CD: GitLab, GitHub
CI/CD pipelines (build, test, deploy automation)
Git branching, code reviews, and merge workflows
API Technologies: REST and SOAP APIs
JSON and XML formats
Swagger/OpenAPI
Backend API coding (monolithic and microservices, middleware, IVR-backend integration)
Postman for API testing
Telephony and Contact Center Solutions: Cisco UCCE/ICM (Outbound Dialer, PG, AW, Logger, HDS, CUCM), Scripting, reporting, troubleshooting