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Sr Endpoint Engineer

United States, Vienna · Job Posted June 09, 2026
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Job Description

Serves as a primary technical resource and subject-matter expert supporting the Unified Endpoint Management (UEM) environment. This role configures, maintains, and troubleshoots WorkSpace One, Microsoft Intune, and/or Jamf, develops automation scripts, supports mobile and workstation endpoints, and collaborates with multiple organizations to manage the full lifecycle of endpoint devices.

Job Responsibility

  • Configure and maintain WorkSpace One, Intune, and/or Jamf device management platforms
  • Troubleshoot UEM-related issues, including compliance, enrollment, policy failures, and device connectivity
  • Develop, write, and maintain PowerShell scripts to automate system management, deployments, data exports, and reporting
  • Create knowledge and technical documentation for Tier I, II, and III teams
  • Provide mobile device, hardware, and software installation support
  • Assist in developing user documentation and installation procedures
  • Serve as an escalation point for complex endpoint issues requiring advanced technical expertise
  • Work closely with the engineering teams to support ongoing UEM modernization initiatives
  • Support IT projects, including zero-touch deployment workflows, ABM token renewals, OS upgrade readiness, and device lifecycle strategy
  • Interact professionally with personnel during high-visibility or emergency support scenarios

Requirements

  • 5+ years of experience with WorkSpace One, Microsoft Intune, and/or Jamf
  • 3-5 years of experience with patch management processes
  • 2 years of experience writing and leveraging PowerShell automation
  • 3+ years of experience with BMC Remedy (Incident/Change/Knowledge) or similar ITSM tools such as ServiceNow
  • Experience supporting large enterprise deployments, zero-touch workflows, and mobile security compliance
  • Extensive knowledge and hands-on expertise with WorkSpace One, Microsoft Intune, and/or Jamf
  • PowerShell scripting proficiency (automation, compliance reporting, bulk management)
  • Strong technical analysis and advanced troubleshooting capability
  • Strong business/systems analysis skills when working with users to capture requirements
  • ITSM platform system experience required (BMC or ServiceNow)
  • Must obtain an agency public trust suitability determination prior to start date
  • Must have excellent verbal and written communication and stakeholder-facing skills
  • Must be able to lift up to 50 pounds
  • Must be able to work independently and within a multi-disciplinary team in a fast-paced environment
  • Must maintain a high level of customer service for all support interactions
  • Must have the ability to meet demanding deadlines in a fast-paced technology environment

Nice to have

  • Experience supporting a complex Federal agency enterprise is a plus
  • Relevant certifications such as WorkSpace One, Microsoft Intune/M365, Microsoft Endpoint Administration, and Jamf 200/300 are preferred, but not required

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