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Sr District Manager, Branch Network

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W. W. Grainger

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Location:
United States , Lake Forest

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

102300.00 - 170500.00 USD / Year
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Job Description:

The Senior District Manager reports directly to the Director, Branch Network. The role is responsible for leading a district of branches to provide the best customer service, at the lowest cost, and with the best team member experience. To achieve this, Senior District Managers are expected to ensure operational excellence, customer satisfaction and team member engagement by leveraging critical thinking, data driven problem-solving, and continuous improvement. You will have 16-20 exempt level-leaders reporting to you.

Job Responsibility:

  • Responsible for implementing Company strategy at a district level within the branch network
  • Lead assigned branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction
  • Lead leaders to become the customer's first choice for the products and services they need
  • Build strong internal and external partnerships to facilitate success
  • Lead Branch Leaders in their understanding, implementation, and execution of performance and operational excellence
  • Lead Branch Leaders in their understanding and commitment to live the Grainger values
  • Collaborate across Sales, KeepStock, Supply Chain, and other channels to ensure operational excellence
  • Work with Grainger Real Estate and Finance to ensure optimal utilization of current and future branch locations
  • Work with Finance to provide the necessary analysis and planning to determine future network configuration and design
  • Provide leadership on analyzing and managing the district by balancing cost and service
  • Work with branch leaders to identify potential solutions for growing counter and will-call sales volume
  • Lead branch leaders in the development of flawless counter and will-call customer execution
  • Provide leadership and coordination of special local market services
  • Analyze and manage district customer satisfaction levels
  • Analyze and manage district level branch real estate decisions
  • Collaborate with Internal Audit on compliance issues and process improvements
  • Ensure the support of sales growth through flawless execution of counter and will-call transactions
  • Builds and fosters a strong continuous improvement culture within the district
  • Select, develop, coach, train, and retain a diverse leadership team
  • Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning
  • Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement

Requirements:

  • Bachelor's Degree required
  • 5+ years of Customer Service leadership experience
  • Strong business and financial acumen
  • Continuous Improvement mindset and the ability to teach process control
  • Ability to coach, lead, motivate, develop leaders and high-performance teams and inspire results through others
  • Demonstrates the ability to lead initiatives, manage large scale projects and execute change leadership
  • Comfortable in operating in a matrix environment
  • Able to facilitate the alignment of cross-functional groups
  • Must have excellent presentation skills, strong customer focus
  • Able to demonstrate situational leadership and lead others not directly under his or her control
  • Technology acumen
  • Travel is required
What we offer:
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
  • 6 free sessions each year with a licensed therapist
  • 18 paid time off (PTO) days annually for full-time employees
  • 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period
  • Employee discounts
  • tuition reimbursement
  • student loan refinancing
  • free access to financial counseling, education, and tools
  • Maternity support programs
  • nursing benefits
  • up to 14 weeks paid leave for birth parents
  • up to 4 weeks paid leave for non-birth parents

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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