Sr District Manager, Branch Network Job at W. W. Grainger (Lake Forest)

Job Description

The Senior District Manager reports directly to the Director, Branch Network. The role is responsible for leading a district of branches to provide the best customer service, at the lowest cost, and with the best team member experience. To achieve this, Senior District Managers are expected to ensure operational excellence, customer satisfaction and team member engagement by leveraging critical thinking, data driven problem-solving, and continuous improvement. You will have 16-20 exempt level-leaders reporting to you.

Job Responsibility

Responsible for implementing Company strategy at a district level within the branch network
Lead assigned branches in the implementation, monitoring, and measurement of core processes, safety, inventory accuracy, standard work, risk management and customer satisfaction
Lead leaders to become the customer's first choice for the products and services they need
Build strong internal and external partnerships to facilitate success
Lead Branch Leaders in their understanding, implementation, and execution of performance and operational excellence
Lead Branch Leaders in their understanding and commitment to live the Grainger values
Collaborate across Sales, KeepStock, Supply Chain, and other channels to ensure operational excellence
Work with Grainger Real Estate and Finance to ensure optimal utilization of current and future branch locations
Work with Finance to provide the necessary analysis and planning to determine future network configuration and design
Provide leadership on analyzing and managing the district by balancing cost and service
Work with branch leaders to identify potential solutions for growing counter and will-call sales volume
Lead branch leaders in the development of flawless counter and will-call customer execution
Provide leadership and coordination of special local market services
Analyze and manage district customer satisfaction levels
Analyze and manage district level branch real estate decisions
Collaborate with Internal Audit on compliance issues and process improvements
Ensure the support of sales growth through flawless execution of counter and will-call transactions
Builds and fosters a strong continuous improvement culture within the district
Select, develop, coach, train, and retain a diverse leadership team
Identify and develop future leaders and strong contributors through the use of Performance Excellence and succession planning
Set the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagement

Requirements

Bachelor's Degree required
5+ years of Customer Service leadership experience
Strong business and financial acumen
Continuous Improvement mindset and the ability to teach process control
Ability to coach, lead, motivate, develop leaders and high-performance teams and inspire results through others
Demonstrates the ability to lead initiatives, manage large scale projects and execute change leadership
Comfortable in operating in a matrix environment
Able to facilitate the alignment of cross-functional groups
Must have excellent presentation skills, strong customer focus
Able to demonstrate situational leadership and lead others not directly under his or her control
Technology acumen
Travel is required

What we offer

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist
18 paid time off (PTO) days annually for full-time employees
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period
Employee discounts
tuition reimbursement
student loan refinancing
free access to financial counseling, education, and tools
Maternity support programs
nursing benefits
up to 14 weeks paid leave for birth parents
up to 4 weeks paid leave for non-birth parents

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Sr District Manager, Branch Network

Job Description

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