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Responsible for reviewing analyzing, and interpreting medical documentation and determining eligibility for Short-Term Disability (STD) and Family and Medical Leave Act (FMLA) claims. This role acts as a clinical resource for HR and claim professionals, evaluating medical information to clarify diagnoses, validate restrictions and limitations, and estimate recovery duration. This role ensures compliance with all applicable federal and state leave laws while providing compassionate and consistent case management. This role collaborates closely with employees, healthcare providers, and internal teams to support optimal claim outcomes and timely return-to-work coordination.
Job Responsibility:
Reviews and analyzes medical documentation submitted for assigned STD and FMLA claims
Determines eligibility and benefit duration in accordance with company policies and applicable legal requirements
Act as a clinical resource to HR and claim professionals, providing guidance on medical management and claim decisions
Recommend specific medical information needed to evaluate ongoing impairment and facilitate optimal claim management
Make appropriate referrals to internal and external clinical resources (e.g., IME, FCE, peer reviews)
Communicates clearly with employees, healthcare providers, and internal partners throughout the claim process
Coordinates with third-party medical review vendors for complex or extended claims
Evaluates claims for potential work-related illnesses or injuries and initiate appropriate follow-up actions with HR, Safety, Claims Management, or Legal
Provides guidance and explanations of medical review protocols and claim decisions to employees and HR staff as needed
Collaborates with HR, healthcare providers and medical teams to facilitate return-to-work plans
Maintain accurate and timely documentation of all claim activity in the leave management system
Assists in communicating and interpreting leave and disability policies, providing training and support to HR/medical staff as needed
Requirements:
High School diploma or GED required
Active LVN or RN license required
5 years of experience in clinical nursing or occupational health required
Able and willing to work on-site, in-person at the Valero San Antonio location, required
Nice to have:
Bachelor’s degree preferred
Experience working as a disability case examiner in a corporate environment preferred
Previous insurance industry experience and proficiency with Disability Management (STD/LTD), Workers’ Compensation, Utilization Review, and/or nurse case management preferred
What we offer:
Competitive Pay and Annual Bonus Program
100% match on 401(K) up to 7%, with immediate vesting
Company-sponsored Pension Plan
Comprehensive Healthcare and Wellness Programs
Onsite Daycare Center
Onsite Employee and Family Wellness Centers (Physician & Pediatrician)
Onsite Pharmacy
State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities
Onsite cafeteria open for breakfast and lunch
Sprawling campus with walking paths and access to biking trails