Sr. Director, Operations Strategy and Guest Experience Job at Capital One (McLean)

Security & Parking Manager

The Security and Parking Manager oversees daily and event operations of the secu...

Location

United States , Ontario

Salary:

75000.00 - 80000.00 USD / Year

Legends Global

Expiration Date

Until further notice

Requirements

Associate degree in law enforcement or related field
Minimum two (2) years of supervisory experience in event security or parking operations OR Minimum five (5) years successful supervisory experience in security, law enforcement, parking operations, or related discipline.
Valid California Guard Card (required)
Knowledge of crowd management, incident response, access control, hazard mitigation, and safety protocols.
Knowledge of parking systems, point-of-sale operations, billing processes, credentialing, and event logistics.
Knowledge of relevant local, state, and federal laws affecting security and parking operations.
Knowledge of budget monitoring, staff scheduling, documentation, and operational planning.
Ability to communicate effectively in person and in writing.
Ability to lead, coach, discipline, and motivate teams.
Ability to de-escalate conflicts and handle sensitive incidents professionally.

Job Responsibility

Oversees daily and event operations of the security and parking departments for ONT-Field and Ontario Venues.
Ensures a safe, secure, and organized environment for guests, clients, talent, partners, staff, and assets.
Manages parking logistics, staffing, revenue reporting, and policy compliance.
Directly supervises Legends Global security staff and ensures the highest level of safety and guest service.
Plans staffing requirements based on event needs, crowds, talent, risk assessments, and building operations.
Supports and enforces security policies, emergency procedures, staffing guidelines, and standard operating practices.
Acts as liaison with law enforcement, fire department, first responders, and regulatory agencies.
Handles high-priority, sensitive, or emergency incidents personally or through designated leadership.
Oversees employee performance, corrective action, hiring, training, coaching, evaluations, and professional development.
Manages incident documentation, reporting, Lost & Found procedures, and guest complaint resolution.

Fulltime

Flex Senior Manager, Performance Accountability

The FLEX Senior Manager, Performance Accountability is part of the Global Operat...

Location

United States , Bethesda

Salary:

52.06 - 72.21 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Hospitality, or related field
or equivalent professional experience
5-7+ years in hotel operations, human resources, quality improvement, consulting, education, or training
Strong written, verbal, and presentation skills (virtually and in person)
comfortable engaging with senior executives and hotel leaders
Experience designing and delivering training via PowerPoint, Microsoft Teams, and in-person formats, particularly for hotel leaders
Proven project management skills
ability to manage multiple priorities and collaborate with internal and external stakeholders, including third party vendors
High attention to detail, including editing and proofreading
Willingness to travel up to 25%

Job Responsibility

Prepare for the deployment of Qualtrics to hotels
Support GQ projects and initiatives aimed at enabling property and above-property leaders to use tools, platforms, or data-driven insights to drive the guest experience across two VOC platforms
Responsible for updating and maintaining training materials and resources as program and stakeholder needs evolve
Dual-Platform Enablement
Support the development and deployment of ITR-focused tools, resources, and training modules tailored for hotels migrating utilizing the Qualtrics and Medallia platforms, ensuring continuity of performance improvement initiatives for on-property and above-property users
Provide project management and support to enable ongoing platforms maintenance and enhancements to GQ platforms that drive ITR. This support includes managing stakeholders, deadlines, and the testing of platform updates across the continent teams
Manage vendor implementation and testing on projects that improve the user experience in QPower and TrueView platforms. Develop communications to support change management
Support Global ITR Efforts: Lead projects to support the global training and communication strategies for the suite of platforms and tools (including QPower, guestVoice, TrueView and other improvement-related tools) to drive awareness, adoption, and knowledge amongst property and above-property operations leaders
Develop and implement audience-centric deliverables (webinars, large audience presentations, executive presentations, job aids, modules to support global training programs, training videos, etc.) to influence and train users on how to use tools to drive improvement as products evolve and awareness/training needs emerge
Work closely with Director, Performance Accountability and Sr. Director of Performance Accountability to develop and deploy learning module(s) on guestVoice and/or QPower in the DLZ for new operations leaders based on evolving quality improvement methodologies and platform capabilities

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements
paid parental leave
paid sick leave
PTO

Fulltime

Director Event Technology II

The Director, Event Technology II (DET II) is responsible for leading a successf...

Location

Canada , Toronto

Salary:

65000.00 - 80000.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required
Bachelor’s degree is preferred
5+ years of audio visual experience
5+ years of sales/customer service experience
3+ years of operations supervisory/management experience
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus
A valid driver’s license is required for team members who may operate Company vehicles

Job Responsibility

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Service high profile/visibility events and act as a point of escalation when needed
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
Partners with Venue Sales Leadership on sales strategies
Creates and participate in business review presentations
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
Strategically ensure event profitability is maintained based on proper staffing per event
Achieves ENCORE’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs
Train and directs operations and sales managers to complete standard and ad hoc reports
Complete and analyze reports to effectively manage the business

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Sr. Event Manager

Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination l...

Location

United States , Honolulu

Salary:

75000.00 - 85000.00 USD / Year

Legends Global

Expiration Date

Until further notice

Requirements

A minimum education level of: High School Diploma or its equivalency
A minimum of 4-5 years of related work experience
Experience effectively managing and/or planning events, including articulating details, commencing effective communication to internal support teams as well as client appointed points of contact
Excellent customer service skills working with diverse backgrounds and able to adapt to many changes and additions
Excellent knowledge of computer operations (Microsoft Office 365)
Effective oral communication and listening skills
able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
Effective written communication skills
able to write and compose correspondence, contracts, memos and reports
Experience establishing and maintaining cooperative and productive work relationships

Job Responsibility

Manages various types of events as dictated by ongoing event activity
Manages all logistics for events booked at HCC
Determines event strategies and plans how to accomplish event success
Primary contact and principle liaison during an event
Determines needs and resolve problems by making strategic, business oriented and client-serving decisions required to ensure a successful event
Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return
Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing)
Provide detailed accounting of all event charges and collects payment in advance as outlined in the license agreement
Accepts project work as assigned by the Director of Events and attends meetings regularly with various support departments to ensure open communication in the shared desire of improving efficiencies and reducing cost
Runs reports and understands key performance indicators with the USI framework

Fulltime

New

Senior Machine Learning (ML) Scientist - Signal Processing and Inverse Problems

Health Futures is a Research and Incubation team working at the intersection of ...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research) OR equivalent experience
3+ years of experience with the application of machine learning techniques to inverse problems and/or image reconstruction
Experience with diffusion models for solving inverse problems
Hands-on experience with distributed training of deep learning models
Experience with applying AI to image reconstruction and restoration
Experience working in large, shared code bases
Proven track record for publishing in scientific journals

Job Responsibility

Design and Implement New Approaches: Focus on training and tuning large-scale, multi-modal deep learning models
Build ML Pipelines & Infrastructure: Develop robust architecture and training systems for rapid experimentation
Research Translation: Collaborate with researchers and domain experts to convert cutting-edge research into practical solutions
Technical Leadership: Mentor team members and advise on strategic technical directions
Publications: Write scientific publications that demonstrate how AI might transform medical imaging and present our work at scientific meetings

Fulltime

New

Member of Technical Staff - Post-Training

This Microsoft AI Superintelligence Post-Training team is dedicated to advancing...

Location

United States , Redmond

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Doctorate in relevant field OR equivalent experience
Software engineering skills with fluency in Python and modern data libraries
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role
These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Job Responsibility

Design & Evaluate Datasets – Build high-quality datasets and benchmarks for training AI models
run ablation studies to measure impact and optimize data effectiveness
Advance Model Training – Apply deep expertise in pre-training, post-training, and reinforcement learning (RL) for both language and multimodal models
Develop Data Infrastructure – Create and maintain scalable pipelines for ingestion, preprocessing, filtering, and annotation of large, complex datasets
Data Quality & Analysis – Assess real-world multimodal datasets (text, image, video, audio, code) for quality, diversity, and relevance
identify gaps and propose improvements
Tooling & Workflows – Build lightweight tools for dataset auditing, visualization, and versioning to streamline experimentation
Research & Innovation – Collaborate with cross-functional teams to push research and product boundaries, delivering models that make a real-world impact
Embody our Culture and Values

Fulltime

New

Merchandiser Stocker

The Merchandiser is responsible for providing high-quality merchandising support...

Location

United States , Lehighton

Salary:

20.83 - 21.95 USD / Hour

Keurig Dr Pepper

Expiration Date

Until further notice

Requirements

Ability to lift-up to 50 lbs repeatedly
Capability to push and pull up to 100 lbs repeatedly
Possession of a valid driver's license
Proof of vehicle insurance
Access to a dependable and reliable vehicle

Job Responsibility

Stocking and displaying our products on shelves/coolers at large accounts within a set territory
Report directly to their assigned stores for their scheduled shifts
May be required to cover routes as assigned
Use personal vehicle to travel among stores in their territory
Clock in and out for scheduled shifts and to track mileage for reimbursement using a company-issued phone

What we offer

Medical, Dental and Vision
Paid Time Off
401(k) program with employer match
Child & Elder Care
Adoption Benefits
Paid Parental Leave
Fertility Benefits
Employee Resource Groups
Breastmilk Shipping Services
Dependent Scholarship Program

Fulltime

New

Merchandiser Stocker

The Merchandiser is responsible for providing high-quality merchandising support...

Location

United States , Plano; McKinney; Frisco; Prosper; Garland; Little Elm

Salary:

19.42 - 20.49 USD / Hour

Keurig Dr Pepper

Expiration Date

Until further notice

Requirements

Ability to lift-up to 50 lbs repeatedly
Capability to push and pull up to 100 lbs repeatedly
Possession of a valid driver's license
Access to a dependable and reliable vehicle
Proof of vehicle insurance

Job Responsibility

Stocking and displaying products on shelves/coolers at large accounts within a set territory
Reporting directly to assigned stores for scheduled shifts
Covering routes as assigned
Using personal vehicle to travel among stores in territory
Clocking in and out for scheduled shifts and tracking mileage for reimbursement using company-issued app

What we offer

Medical, Dental and Vision
Paid Time Off
401(k) program with employer match
Child & Elder Care
Adoption Benefits
Paid Parental Leave
Fertility Benefits
Employee Resource Groups
Breastmilk Shipping Services
Dependent Scholarship Program

Fulltime

Sr. Director, Operations Strategy and Guest Experience

Capital One

Location:
United States , McLean ▼
Plano
New York
Chicago

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Sr. Director, Operations Strategy and Guest Experience

Security & Parking Manager

Flex Senior Manager, Performance Accountability

Director Event Technology II

Sr. Event Manager

Senior Machine Learning (ML) Scientist - Signal Processing and Inverse Problems

Member of Technical Staff - Post-Training

Merchandiser Stocker

Merchandiser Stocker

Sr. Director, Operations Strategy and Guest Experience

Capital One

Location:United States , McLean ▼PlanoNew YorkChicago

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Sr. Director, Operations Strategy and Guest Experience

Security & Parking Manager

Flex Senior Manager, Performance Accountability

Director Event Technology II

Sr. Event Manager

Senior Machine Learning (ML) Scientist - Signal Processing and Inverse Problems

Member of Technical Staff - Post-Training

Merchandiser Stocker

Merchandiser Stocker

Location:
United States , McLean ▼
Plano
New York
Chicago

Category:
Finance

Contract Type:
Not provided

Job Posted:
April 05, 2026