CrawlJobs Logo
Capital One Logo Capital One · Finance

Sr. Director, Operations Strategy and Guest Experience

United States, McLean 245100.00 - 335700.00 USD / Year · Job Posted April 05, 2026
Apply Position
Job Link Share

Job Description

Within the Premium Products & Experiences (PPX) organization, the Airport Experiences team is responsible for setting the enterprise-wide vision for Airport Lounges and Landings, designing and building the properties, setting the guest experience and growing the network in the U.S., all with the goal of setting a new bar for premium experiences in the market. The Airport Experience team is currently hiring a Sr. Director to lead the design and implementation of our operational strategy, including managing our operating partners, setting all operating standards, owning F&B partnerships and evolving the guest experience.

Job Responsibility

  • Own overall lounge network performance, informed by customer feedback, mystery shopping and audits
  • Develop and manage relationships with Lounge operators including Flik, PPG and TAV, as well as airport leadership
  • Develop and lead the growing in-house teams and determine which portions of the guest experience to keep in house vs. outsource to operators
  • Setting the overall operations vision and, via your team, create all operating manuals and standard operating procedures
  • Develop and evolve food and beverage menus, including building relationships with local producers
  • Manage a budget of $100M+, appropriately elevating the guest experience while finding cost efficiencies, plus develop and enforce partner financial reporting standards and staffing guidelines
  • Work with internal marketing and PR teams to craft the lounge guest experience story
  • Leading a team of 10+ with potential for significant team growth in the coming months
  • Leading internal conversations on Lounge operations strategy with senior leadership

Requirements

  • Bachelor’s Degree or Military experience
  • At least 10 years of Hospitality Operations experience
  • At least 5 years of experience in people management

Nice to have

  • 11+ years of experience designing, deploying and operating experiences for premium customers
  • 6+ years of experience running multi-unit operations teams with revenues above $25M
  • 6+ years of experience running teams of across multiple geographies
  • 6+ years of experience managing third party operators and vendors

What we offer

  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Capital One - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Sr. Director, Operations Strategy and Guest Experience

8 matching positions

AVP of Sales

Discovery Senior Living is a family of companies that includes Discovery Managem...
Location
Location
United States , Chicago
Salary
Salary:
150000.00 - 170000.00 USD / Year
rittenhousevillages.com Logo
Rittenhouse Village At Michigan City
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business Administration
  • Five years selling in a dynamic environment, senior living experience a plus
  • At least three years' experience in multi-community/regional sales manager role with supervisory experience
  • Effective communication skills both written and verbal
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Above average presentation skills
  • Excellent mathematical skills
  • Excellent computer skills including Microsoft Windows, Word, Excel and client tracking and design software
  • Practical problem solving skills
  • Ability to interpret a variety of instructions
Job Responsibility
Job Responsibility
  • Achieving sales move-in and occupancy budgeted plan for each community
  • Maintains knowledge of daily census reporting
  • weekly and accurate tracks reporting of sales activities, conversion ratios
  • Develops sales strategies to meet or exceed predetermined sales goals
  • Reports on all activities and results to regional operations leaders and Sr. Director of Corporate Sales
  • Coaches, trains, and assists with management of DOS, Coordinators and associated sales staff
  • Motivates regional and community sales staff
  • Interviews and screens SLC candidates
  • Performs community site visit audits and assessment of all sales processes
  • Demonstrates proficiency in CRM system/BI
What we offer
What we offer
  • Medical
  • dental
  • vision
  • life and disability insurances
  • paid time off
  • paid holidays
  • 401(k) plan with company match
  • Employee Assistance Program
  • accident insurance policies
  • Fulltime
Read More
Arrow Right

Director Event Technology II

The Director, Event Technology II (DET II) is responsible for leading a successf...
Location
Location
Canada , Toronto
Salary
Salary:
65000.00 - 80000.00 USD / Year
encoreglobal.com Logo
Encore Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma is required
  • Bachelor’s degree is preferred
  • 5+ years of audio visual experience
  • 5+ years of sales/customer service experience
  • 3+ years of operations supervisory/management experience
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction and people development focus
  • A valid driver’s license is required for team members who may operate Company vehicles
Job Responsibility
Job Responsibility
  • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
  • Service high profile/visibility events and act as a point of escalation when needed
  • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
  • Partners with Venue Sales Leadership on sales strategies
  • Creates and participate in business review presentations
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
  • Strategically ensure event profitability is maintained based on proper staffing per event
  • Achieves ENCORE’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs
  • Train and directs operations and sales managers to complete standard and ad hoc reports
  • Complete and analyze reports to effectively manage the business
What we offer
What we offer
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)
  • Fulltime
Read More
Arrow Right

Security & Parking Manager

The Security and Parking Manager oversees daily and event operations of the secu...
Location
Location
United States , Ontario
Salary
Salary:
75000.00 - 80000.00 USD / Year
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate degree in law enforcement or related field
  • Minimum two (2) years of supervisory experience in event security or parking operations OR Minimum five (5) years successful supervisory experience in security, law enforcement, parking operations, or related discipline.
  • Valid California Guard Card (required)
  • Knowledge of crowd management, incident response, access control, hazard mitigation, and safety protocols.
  • Knowledge of parking systems, point-of-sale operations, billing processes, credentialing, and event logistics.
  • Knowledge of relevant local, state, and federal laws affecting security and parking operations.
  • Knowledge of budget monitoring, staff scheduling, documentation, and operational planning.
  • Ability to communicate effectively in person and in writing.
  • Ability to lead, coach, discipline, and motivate teams.
  • Ability to de-escalate conflicts and handle sensitive incidents professionally.
Job Responsibility
Job Responsibility
  • Oversees daily and event operations of the security and parking departments for ONT-Field and Ontario Venues.
  • Ensures a safe, secure, and organized environment for guests, clients, talent, partners, staff, and assets.
  • Manages parking logistics, staffing, revenue reporting, and policy compliance.
  • Directly supervises Legends Global security staff and ensures the highest level of safety and guest service.
  • Plans staffing requirements based on event needs, crowds, talent, risk assessments, and building operations.
  • Supports and enforces security policies, emergency procedures, staffing guidelines, and standard operating practices.
  • Acts as liaison with law enforcement, fire department, first responders, and regulatory agencies.
  • Handles high-priority, sensitive, or emergency incidents personally or through designated leadership.
  • Oversees employee performance, corrective action, hiring, training, coaching, evaluations, and professional development.
  • Manages incident documentation, reporting, Lost & Found procedures, and guest complaint resolution.
  • Fulltime
Read More
Arrow Right

Sr. Event Manager

Just steps from Waikīkī, the Hawaiʻi Convention Center is an event destination l...
Location
Location
United States , Honolulu
Salary
Salary:
75000.00 - 85000.00 USD / Year
legendsglobal.com Logo
Legends Global
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 4-5 years of related work experience
  • Experience effectively managing and/or planning events, including articulating details, commencing effective communication to internal support teams as well as client appointed points of contact
  • Excellent customer service skills working with diverse backgrounds and able to adapt to many changes and additions
  • Excellent knowledge of computer operations (Microsoft Office 365)
  • Effective oral communication and listening skills
  • able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
  • Effective written communication skills
  • able to write and compose correspondence, contracts, memos and reports
  • Experience establishing and maintaining cooperative and productive work relationships
Job Responsibility
Job Responsibility
  • Manages various types of events as dictated by ongoing event activity
  • Manages all logistics for events booked at HCC
  • Determines event strategies and plans how to accomplish event success
  • Primary contact and principle liaison during an event
  • Determines needs and resolve problems by making strategic, business oriented and client-serving decisions required to ensure a successful event
  • Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return
  • Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing)
  • Provide detailed accounting of all event charges and collects payment in advance as outlined in the license agreement
  • Accepts project work as assigned by the Director of Events and attends meetings regularly with various support departments to ensure open communication in the shared desire of improving efficiencies and reducing cost
  • Runs reports and understands key performance indicators with the USI framework
  • Fulltime
Read More
Arrow Right

Hgv Class 1 - Artic

JRL Plant & Logistics are looking for an experienced HGV Class 1 driver for a pe...
Location
Location
United Kingdom , Biggleswade
Salary
Salary:
17.00 - 18.50 GBP / Hour
jrlgroup.co.uk Logo
JRL Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HGV Class 1 licence
  • Experience of driving in the UK
  • Full CPC and Digi-tacho card
  • Good understanding of driver's hours and working time
  • Ability to complete paperwork
  • Experience of delivering construction equipment / materials preferred
Job Responsibility
Job Responsibility
  • Driving HGV artic
  • Some nights out / tramping will be required
  • Must be able to follow current legislation EU drivers hours rules, Working time directive for mobile workers, Road Transport directive
  • Must be able to communicate in a courteous and helpful manner at all times
  • Must understand the various types of ticket and aggregate types
What we offer
What we offer
  • performance related bonus after 3 months
  • £22.50 Nights Out
  • 10 hour shifts
  • Full Uniform Provided
  • 28 days holiday (Pro Rata)
  • Fulltime
Read More
Arrow Right

Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and ...
Location
Location
United States , Hinckley
Salary
Salary:
17.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
August 10, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another
  • Ability to confirm prescription information and label accuracy
  • Customer Service and Team Orientation
Job Responsibility
Job Responsibility
  • Support the pharmacy team in delivering operational and service excellence
  • Assist patients and customers to deliver an exceptional experience
  • Ensure that pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately
  • Provide caring service that exceeds patient expectations
  • Operate as part of the pharmacy team through consistent application of SOPs, best practices, and effective communication
  • Complete a rigorous company training program
  • Satisfy all registration, licensing, and certification requirements
  • Follow pharmacy workflow procedures at each workstation
  • Contribute to positive patient experiences by showing empathy and genuine care
  • Complete basic inventory activities
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Other programs
  • Parttime
Read More
Arrow Right

Automotive Detailer - Car Washer

Enterprise Mobility is seeking a responsible, dedicated person to join our team ...
Location
Location
United States , Wake Forest
Salary
Salary:
14.50 USD / Hour
enterprisemobility.com Logo
Enterprise Holdings
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
Job Responsibility
Job Responsibility
  • Clean, sanitize, vacuum, and prepare vehicle interior according to industry-standard protocols
  • Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.
  • Check fuel level and warning lights: inspect windshield for damage
  • factory reset/restore vehicle setting to clear prior customer data
  • check for customer items and place anything of value in Lost & Found
  • verify that registration is present, current and matches the license plate.
  • Check fluid levels and add as needed
  • check tire condition, pressure and tread depth
  • inspect vehicle exterior for damage
  • Fuel and stage vehicle
What we offer
What we offer
  • Paid time off
  • Employee discount
  • 401k retirement plan
  • Training and development
  • Parttime
Read More
Arrow Right

Night Social Care Worker

We have set cookies to enhance your experience, but you have the option to disab...
Location
Location
United Kingdom , Salisbury
Salary
Salary:
12.80 - 12.90 GBP / Hour
choicecaregroup.com Logo
Choice Care Group
Expiration Date
July 16, 2026
Flip Icon
Requirements
Requirements
  • Being patient, reliable, flexible, a team player and a good communicator
Job Responsibility
Job Responsibility
  • Providing personal care including bathing, toileting, dressing and help with feeding
  • Medication administration
  • Assisting and getting involved in residents' daily activities, hobbies or outings
  • Following care plan guidance alongside Company policies and procedures
  • Developing an open, honest, and considerate working relationship with residents
  • Maintaining written daily records
  • Attending and completing training as required
What we offer
What we offer
  • Learning Academy
  • Holiday entitlement starting from 28 days inclusive of Bank Holidays
  • Sick pay entitlement
  • Employee Assistance Programme
  • Refer a friend scheme
  • Choiceversary
  • Christmas bonus
  • Life insurance
  • Annual staff awards
  • Complex in-house training
  • Parttime
Read More
Arrow Right