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Palo Alto Networks Italia Logo Palo Alto Networks Italia · Customer Service

Sr Director, GCS Area Leader, India

India, Bengaluru · Job Posted January 13, 2026
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Job Description

As the GCS Area Leader for India, you will manage the execution and achievement of all Global Customer Services (GCS) metrics and targets. You will represent GCS for the area, collaborating with sales leadership and interfacing with CxO/CISO level customers to drive improvements and ensure an exceptional post-sales experience. This role is pivotal in leading a high-performance team, building a growth-oriented culture, and driving the GCS business strategy to meet long-term financial and customer success goals.

Job Responsibility

  • Manage and achieve all GCS metrics and targets for the area on a quarterly and annual basis, ensuring alignment with global processes
  • Proactively collaborate with Sales leadership and interface with CxO/CISO level customers to drive improvements in the post-sales experience
  • Actively participate as a core member of the GCS JAPAC leadership team, providing data-driven insights on area-specific opportunities and challenges
  • Develop a high-performance team and a growth-mindset culture that promotes diversity, continuous improvement, and customer-centric outcomes
  • Establish a strong cross-functional operating cadence with Sales, Product, and Technical Consulting teams to ensure cohesive execution
  • Own and drive GCS execution programs, measuring, monitoring, and reporting on key quarterly targets to ensure continuous improvement
  • Serve as the primary business owner for GCS within the area, managing key financial levers including Revenue, Cost, and Margin
  • Externally represent Palo Alto Networks at customer and partner events, advocating our products, solutions, and cybersecurity expertise

Requirements

  • Bachelor's degree with 15 years of relevant experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience
  • Minimum of 5 years in a leadership capacity, with demonstrated experience leading direct/indirect teams of 10+ in customer success, professional services, or support organizations
  • Proven experience managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
  • Significant customer-facing experience in senior roles with executive presence and the ability to influence at senior levels
  • Demonstrated success in leading and scaling diverse, matrixed teams across India, adapting strategies to local market dynamics and cultural nuances

Nice to have

  • Master’s degree in a relevant field
  • 10+ years’ experience in a high-growth SaaS/Cloud Enterprise Organization
  • P&L management experience with a strong strategic and operational mindset
  • AI fluency and a demonstrated interest in using AI to drive efficiency and improved outcomes
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