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Zapier is seeking a Sr. Director of Engineering to lead our AI Orchestration engineering organization. In this role, you’ll manage multiple engineering squads to innovate and deliver AI solutions. You will lead AI engineering execution across the build organization. This role will report to Zapier’s CPTO (Chief Product and Technology Officer) and will partner with the Director of Product - AI.
Job Responsibility:
Lead Zapier’s AI Orchestration Zone in partnership with Product and Design
Co-own one of the company’s most strategic initiatives
Unify core AI capabilities, drive technical direction, and shape how AI is applied across Zapier’s products
Prototype and push the boundaries of applied AI
Experiment with new models, tools, and approaches to deliver impactful, production-ready AI features
Build and mentor a world-class engineering organization
Attract, develop, and retain exceptional talent
Foster a culture of technical excellence, curiosity, and velocity
Drive a culture of innovation and technical rigor
Balance exploration with execution
Turn emerging AI capabilities into scalable, reliable features
Foster cross-functional alignment
Collaborate with Product, Design, and Go-to-Market partners
Define the AI roadmap
Ensure execution against company strategy
Translate bold ideas into tangible outcomes
Champion engineering excellence
Guide architectural decisions
Evolve Zapier’s AI infrastructure
Uphold best practices in reliability, scalability, and agile development
Shape Zapier’s next chapter
Define what AI-powered automation looks like for millions of customers
Requirements:
Hands-on technical leader at the intersection of AI innovation and real-world product impact
Deep understanding of AI and ML systems
Ability to apply AI pragmatically to ship customer-facing products
Passionate about applied AI engineering
Stay at the forefront of AI development and experimentation
Experience building and shipping user-facing LLM features, training and tuning models, and integrating them into end-to-end products
Trusted technical architect who makes pragmatic tradeoffs
Think strategically and act pragmatically
Comfortable with ambiguity
Customer-obsessed
Can develop and sell a vision and strategy to team and across org
Partner closely with product management, design, marketing, and support organizations
Motivated by shaping what’s next
Skilled mentor, coach, and engineering leader who holds a high bar for talent
Track record of mentoring engineers and leaders
Introduced and broadened engineering practices and enhanced engineering cultures
Increase talent density through effective hiring, growing and upskilling team, and performance management