Sr Director Corp Acct Mgmt

• Manage and support a team of Corporate Account Managers within the Corporate Accounts organization
• Ensure the successful execution of client engagement strategies, post-implementation success, and revenue growth initiatives across key corporate accounts
• Translate strategic direction into operational excellence
• Foster a high-performance culture
• Build strong relationships with internal and external stakeholders to drive client satisfaction and retention
• Lead, coach and develop Corporate Account Managers
• Foster a culture of accountability, collaboration, and continuous improvement
• Support the VP in cascading strategic goals and initiatives to the team
• Serve as a key point of contact for corporate clients, ensuring consistent and high-quality service delivery
• Monitor client satisfaction and post-implementation success to identify opportunities for improvement and growth
• Collaborate with Strategic Account Executives, Customer Experience & Marketing to support client-specific strategies and relationship management
• Oversee day-to-day operations of the corporate accounts team, ensuring alignment with organizational priorities and objectives
• Identify and act on revenue leakage, panel elevation, pull-through campaigns, and product extension opportunities
• Ensure timely and accurate reporting of client performance metrics and team KPIs
• Assist in the execution of strategic plans developed by the VP of Corporate Accounts and Strategic Account Executives
• Translate executive vision into tactical plans and ensure successful implementation across the corporate account portfolio
• Contribute to the development of innovative initiatives that enhance client experience and internal efficiency
• Partner with internal departments (e.g., Commercial, Operations, Product, Finance) to ensure seamless client service, client fiscal health, and issue resolution
• Maintain strong relationships with external partners and clients to support business development and retention efforts

• Bachelor's degree in Business, Marketing or related field
• 7+ years of experience in account management, client services, or sales leadership, preferably in the Worker's Compensation or healthcare services industry
• Proven experience managing teams and driving client growth initiatives
• Proven track record in leading teams and driving meaningful client growth
• Success in facilitating progressive organizational change and development within a growing organization
• Excellent communication skills both verbal and written for interpersonal communication and collaborative management, across all sales and company departments
• Strong knowledge of the Worker's Compensation field and experience in organizational effectiveness and implementing best practices
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Exhibit a high degree of initiative and analytical skills to handle and solve complex problems and thrives in a high production environment
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has thorough internal working knowledge of the enterprise
• Display strong leadership qualities, decision making abilities, and strong business judgment
• Possess strong personnel management skills to mentor and coach diverse teams
• Exceptional written, oral, interpersonal, and presentation skills
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excel at operating in a fast-paced, community environment
• Excellent computer skills and proficiency in Excel, Word, Outlook, and Access
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
• Ability to work both independently and in a team environment
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply

Advanced degree

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
• 401(k) matching program
• Company-paid life insurance and short and long-term disability coverage
• Supportive Services: Colleague Assistance Program that provides free counseling and financial services
• One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships