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The Sr Director, Enterprise Business Continuity is responsible for safeguarding T-Mobile's operational stability by leading the enterprise-wide business continuity strategy. This role oversees preparedness planning, incident response governance, and resilience frameworks to ensure rapid recovery from disruptions impacting customers, operations, and revenue streams. By partnering with Technology, Cybersecurity, Network, Operations, Legal, Communications, and Executive Leadership, this leader ensures coordinated response and clear decision protocols during high-risk events. The Sr Director proactively drives risk identification, scenario planning, and resilience investments to mitigate threats before they affect the business. Through these efforts, the role strengthens operational preparedness, reduces risk, and reinforces customer and investor confidence in T-Mobile's ability to withstand and recover from disruptions.
Job Responsibility
Lead enterprise-wide business continuity strategy to safeguard operational stability and ensure rapid recovery from disruptions impacting customers, operations, and revenue streams
Oversee preparedness planning and incident response governance to establish coordinated response and clear decision protocols during high-risk events
Partner with Technology, Cybersecurity, Network, Operations, Legal, Communications, and Executive Leadership to drive alignment on resilience frameworks and incident response
Drive risk identification, scenario planning, and resilience investments to mitigate threats before they affect the business
Develop and implement business continuity exercises, audits, and continuous improvement initiatives to strengthen operational preparedness
Communicate business continuity strategies and updates to stakeholders to reinforce customer and investor confidence
Maintain metrics for business continuity programs and present periodic updates to leadership
Participate in additional duties and strategic projects as assigned
Requirements
Bachelor's degree in Business Administration, Information Technology, or a related field required
Master's degree in Business Administration, Risk Management, or a related field preferred
10+ years leading enterprise-wide Business Continuity Management programs, including risk identification, scenario planning, and resilience investments
4-7 years managing crisis management and emergency response plan development at a corporate level in the private sector
4-7 years collaborating with cross-functional teams including Technology, Cybersecurity, Network, Operations, Legal, Communications, and Executive Leadership
Leadership and ability to coordinate enterprise-wide resilience initiatives
Risk management expertise with operational risk mitigation and scenario planning
Strategic planning capabilities focused on continuity and rapid recovery
Strong cross-functional collaboration and executive communication skills
Advanced problem-solving and change management capabilities
Knowledge of regulatory compliance and industry continuity standards
Analytical skills for risk assessment and resilience measurement