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Are you passionate about AI and eager to transform the IT landscape? Join our dynamic Cloud & AI technical team as we lead the charge in AI transformation! As trusted technical advisors, we help customers modernize their infrastructure, optimize operations, and drive innovation with Cloud & AI's cutting-edge AI capabilities. Whether it's migrating and modernizing estates to be AI-ready, accelerating innovation with AI agents and platforms, empowering development teams with AI, or unifying and modernizing data estates, we help customers build technology solutions to achieve their business needs.
Job Responsibility:
Anticipates customer needs and issues through data gathering
Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers
Ensures technical wins for core technologies by independently driving technical discussions with customers
Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge
Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings
Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies
Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development
Technical Communication: The ability to adapt communications around different technologies, products, and services to the audience's level of understanding
Demonstrating Microsoft Solution Capabilities: Demonstrating the capabilities of Microsoft solutions effectively to showcase their value to customers
Applying technical architectures to client scenarios, illustrating how Microsoft technology can address their unique challenges, and collaborating with partners in sell-with scenarios to leverage the partner ecosystem
Building Stakeholder Relationships:Building and nurturing strong, long-term relationships with clients and stakeholders to foster trust and enhance customer satisfaction
Scale Customer Engagements
Ensures technical wins for core technologies by independently driving technical discussions with customers
Improves customer interactions through feedback and observation
Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers
Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers on assigned technology set
Anticipates customer needs and issues through data gathering
Requirements:
Consumes and leverages readiness materials to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture
Provides strategic, technical input based on Microsoft capability at the account level to contribute to strategy development
Shares competitive insights from customer sessions with colleagues and escalates competitive situations to influence compete strategies
Tailors Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape
Engages in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge
Supports partner technical capacity by identifying resources to scale and aligning with Microsoft training offerings
Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales)
Demonstrates and oversees demonstrations (e.g., architectural design sessions, proof of concept [POC] sessions) of solutions based on specific Microsoft products through initial engagements
Leverages partner/customer teams as needed to prove product capabilities and integration into customer environment
Presents and applies reference architectures to partners or customers for their technology sets