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Vodafone Logo Vodafone · IT - Software Development

Sr. Digital ITSM Core Engineer Authority

Egypt, Giza · Job Posted April 16, 2026
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Job Description

We are seeking an experienced ITSM engineering authority to drive the design, engineering, implementation, and ongoing evolution of enterprise-scale IT Service Management platforms across Vodafone Group. This role plays a critical part in enabling central monitoring and digital service management capabilities across multiple local markets, contributing to large-scale transformation programmes. The individual will act as a technical authority, shaping solution design, guiding implementation, and supporting complex integrations in a highly distributed, global environment.

Job Responsibility

  • Lead the upgrade, configuration, build, and deployment of enterprise ITSM platforms across Vodafone Group environments
  • Design and deliver Proof of Value (PoV) and Proof of Concept (PoC) initiatives to support customer adoption and new business opportunities
  • Perform technical evaluations of new vendors, platforms, and emerging technologies to identify innovation opportunities
  • Engineer in-house development solutions aligned to customer and stakeholder requirements
  • Partner with project and transition managers to shape technical roadmaps, estimate costs, and define delivery timelines
  • Collaborate closely with business stakeholders and process owners to translate service requirements into scalable technical designs
  • Provide integration architecture, capacity planning, and end-to-end sizing to ensure high availability, scalability, and cost efficiency across global applications

Requirements

  • Bachelor’s degree in Engineering, Information Technology, or Telecommunications
  • 4+ years of experience across IT Service Management domains
  • Strong hands-on expertise in BMC Remedy development and configuration
  • Practical experience developing Progressive Web App (PWA) interfaces for ITSM modules
  • Advanced programming and scripting skills, including SQL, Java, Python, Shell scripting, PowerShell, Perl, and JavaScript
  • Deep technical knowledge of CMDB design, normalisation, and reconciliation processes
  • Confident analysing logs, APIs, and databases to diagnose and resolve performance issues in high-load environments
  • Proficient in ITIL practices, particularly Change and Configuration Management
  • Work effectively in complex stakeholder landscapes, taking ownership and making informed technical decisions

What we offer

  • Exposure to large-scale, global ITSM and ITOM transformation programmes
  • Opportunities to influence enterprise architecture and strategic technical decisions
  • Collaboration with diverse, international teams across Vodafone Group
  • Continuous professional development within a complex, evolving technology landscape
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