Sr. Desktop Technician

• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
• The Field Technician is responsible for providing onsite technical support for end users, through tickets for issues at the client site
• This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience
• The technician will have the responsibility to own the issues through resolution
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area
• Their work may require discretion and independent judgment for non-routine matters
• However, the primary focus of work activity is predominately routine
• They may make policy recommendations to their managers and be an escalation point for less experienced team members
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
• May respond to calls after normal business hours per leader instructions
• Update and resolve tickets in a timely manner to achieve Service Levels
• Identifies potential issues that could adversely impact end user experience and takes corrective action

• 5+ years desktop Support experience including Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required
• additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• High School Diploma or equivalent

Undergraduate degree or some college coursework preferred

• medical insurance
• dental insurance
• vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short- and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits