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T-Mobile Logo T-Mobile · IT - Software Development

Sr Designer, User Experience | Learning & Development

United States, Frisco 97300.00 - 175500.00 USD / Year · Job Posted March 01, 2026
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Job Description

This role designs user experiences that enhance digital products and support business objectives through customer-focused solutions. It involves creating core design deliverables such as wireframes, mockups, and prototypes to communicate design concepts effectively. The role requires collaboration with product and development teams to align design solutions with technical and business requirements. Success is measured by the delivery of intuitive, consistent, and innovative design outputs that meet project goals and user needs. The work impacts organizational outcomes by improving product usability and contributing to a cohesive digital ecosystem for customers.

Job Responsibility

  • Produce interactive learning experiences using emerging technologies that model real-world customer and tool interactions with minimal oversight
  • Own the end-to-end lifecycle of learning experience products, from discovery, through design, build/prototype, implementation, and post-launch evaluation
  • Serve as a consultant to cross-functional teams by translating instructional goals into interactive experiences tied to performance objectives
  • Collaborate with cross-functional partners (IT, Cyber, Platform, Operations, etc.) to ensure learning experiences are technically feasible and scalable
  • Advise on high-level design strategy to align learning experience efforts with organizational goals
  • Review, iterate, and refine learning experiences based on stakeholder feedback, learner performance data, and observed behavior within simulated experiences
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements

  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • Acceptable areas of study include Computer Science, Engineering or a related field
  • 4-7 years Related working experience
  • User Experience Design
  • Interactive Experience Design Ability to design and build interactive, scenario-based learning experiences that simulate real-world workflows, systems, and decision-making
  • Learning Experience Development Understanding of how adults learn through applied practice, feedback, and repetition within simulated environments
  • Consulting & Influence Ability to advise, guide, and influence cross-functional partners without direct authority
  • Data-Informed Iteration Ability to review learner performance data, feedback, and observed behavior to refine and improve learning experiences
  • Product Ownership Ability to own products from Discovery to Evaluation ownership
  • Communication and Collaboration Ability to clearly communicate concepts, rationale, and experience decisions to diverse stakeholders and business partners
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Game Theory & Design Experience with common game elements and building in a game engine (Unreal, Unity, Construct 3, etc.)
  • Front-end design Create visuals, interactions, and functional components of simulations using HTML, CSS, and JavaScript.

What we offer

  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • annual bonus or periodic sales incentive or bonus
  • medical, dental and vision insurance
  • flexible spending account
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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