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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job Responsibility:
Should be able to work 24X7 shifts and adjust schedule to fit operation support
Communicate progress and resolution to the client and documents all work in a case record
Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems
Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'
Prepare necessary documentation around technical procedures as well as operational procedures
Report defects and design issues to our development teams
Work on most complex database-related issues directly with Team/DBAs/Development
Mentor and coaches team members
Perform root cause analysis of recurring issues
Act as a single point of contact for escalations
Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements
Support highly-available cross enterprise common/middleware applications on a large, global network
Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
Requirements:
5 to 9 Years of Working Experience
Minimum Experience: 5 years of work experience
Relevant Work Experience 3+ Years (DB security , New build experience, Azure)
Microsoft SQL Server Certified
Azure SQL cert is mandatory
Advanced SQL Server knowledge working in a mid to large-size organization
SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors
T-SQL, PowerShell, or equivalent scripting knowledge
Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud
troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools
Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations
Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues
Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team
Knowledge of writing advanced SQL/DB scripts to perform troubleshooting
Software support experience demonstrating troubleshooting / analytical skills
Proven ability to mentor, coach, and develop internal education programs
Verbal and written command of the English language