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Sr. Customer Success Specialist

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Dialpad

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Location:
Philippines , Pasig City, Metro Manila

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a key member of our team, you will be instrumental in addressing complex customer challenges with creative solutions and driving process improvements. We seek an adaptable and process-oriented professional with excellent digital communication skills, adept at establishing quick rapport and situational awareness in customer interactions. Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases.

Job Responsibility:

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
  • Act as the voice of the customer within Dialpad
  • Work cross-functionally with Sales, Marketing, Product, Engineering, and Data Science
  • Develop a positive, trusted relationship with your customers by providing value
  • Retain long-term partnerships with customers by independently renewing successful customers
  • Establish and oversee the customer's adoption, training, and development of best practices
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
  • Manage customer escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally toward resolution
  • Track accounts to identify churn risks and work proactively to mitigate those risks

Requirements:

  • 7+ years of experience in Customer Success
  • Experience with telecommunication or SaaS providers required
  • A real passion for providing top-notch account management
  • Strong written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • A desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients
What we offer:
  • Competitive benefits and perks
  • Robust training program
  • Inclusive offices
  • Vibrant environment to cultivate collaboration and connection
  • Exceptional culture
  • Certified Great Place to Work

Additional Information:

Job Posted:
December 29, 2025

Work Type:
Remote work
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