Sr Customer Success Account Manager

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. Customer Success: Microsoft aspires to help our customers achieve their own AI and digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft has invested in a dedicated Customer Success team that helps Microsoft customers successfully realize their business outcomes. We are expanding the Customer Success team and hence we are looking for a senior leader to be Customer Success Account Manager (CSAM) for Greece, Cyprus and Malta and be at the forefront of our customers' AI and digital transformation in view of our Datacenter opportunities in Greece. As a CSAM in the Customer Success team, you will be the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft AI and cloud technologies. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. You will be front and center with our customers in support of their digital journey, empowering them to achieve more and accelerating customer value. The CSAM role acts as a delivery Leader for our customers who partners with them and our Microsoft account teams to programmatically align the Cloud Program Plan to the client and Microsoft objectives. ​The CSAM leads the delivery of our customers’ Cloud Program Plan as well as Microsoft Support contracts by orchestrating prioritized programs, projects and milestones for customer business value realization and consumption. We are looking for a highly motivated and passionate Customer Success Account Manager to drive portfolio management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM, you will drive Cloud consumption planning & execution, as well as the acceleration of cloud adoption from Pilot / Minimum Viable Product (MVP) to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who support customer success.