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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Sr Customer Success Account Management

United States, Springfield 106400.00 - 203600.00 USD / Year · Job Posted April 23, 2026
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Job Description

Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.

Job Responsibility

  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback

Requirements

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
  • The successful candidate must have an active U.S. Government Top Secret/SCI with Polygraph Security Clearance
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination
  • Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Nice to have

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • 3+ years relevant work experience within customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification
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