Job Description:
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community. Can be in Reston, Springfield as well. We are looking for Sr Customer Success Account Manager. The person in this role will be experienced in building and coaching others on customer, partner, and internal stakeholder engagement strategy and models. They will identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders (including partners). Initiate the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understand, identify, and align Microsoft solutions, and technical capabilities. Engage in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Lead the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
