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Sr Customer Success Account Management-CTJ-Poly

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Annapolis Junction

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

106400.00 - 203600.00 USD / Year
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Job Description:

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

Job Responsibility:

  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners)
  • Initiates the gathering of information on the business and Information Technology objectives for customer organizations
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account
  • Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities

Requirements:

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • Minimum of an active U.S. Government Top Secret/SCI with Polygraph Security Clearance
  • Verification of U.S. citizenship
  • Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have:

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
  • 3+ years relevant work experience within customer industry
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification
  • Prosci or equivalent certification

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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