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Robert Half Logo Robert Half · IT - Administration

Sr. Customer Service Representative

United States, Atlanta · Job Posted June 15, 2026
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Job Description

We are looking for a detail-oriented individual to support workers’ compensation claim management for a transport organization in Atlanta, Georgia. This Contract position focuses on reviewing, resolving, and documenting claims while ensuring compliance with Georgia workers’ compensation requirements. The ideal candidate will collaborate with employees, medical providers, supervisors, and legal partners to move claims forward efficiently and support timely return-to-work outcomes.

Job Responsibility

  • Manage workers’ compensation cases from intake through resolution, applying Georgia regulations and established claim practices throughout the process
  • Examine claim details, incident information, and supporting documentation to determine appropriate next steps and claim direction
  • Produce clear written summaries, recommendations, and status updates that capture findings and support informed decision-making
  • Coordinate with injured employees, leaders, physicians, rehabilitation specialists, and state workers’ compensation contacts to facilitate recovery and return-to-work planning
  • Oversee the timely handling of medical and wage-related payments, while maintaining accurate files and submitting required state reporting within deadlines
  • Complete daily administrative activities such as opening new claims, reviewing incident materials, and updating claim records
  • Partner with legal counsel by supplying claim information, documentation, and case support for matters involving litigation
  • Identify recovery opportunities, including subrogation and applicable trust fund matters, and pursue them within required timeframes
  • Provide additional operational support as needed, including related assignments that assist broader departmental or field activities

Requirements

  • Experience handling workers’ compensation claims with a strong understanding of claim lifecycle management and resolution practices
  • Knowledge of Georgia workers’ compensation rules, reporting obligations, and payment requirements
  • Ability to investigate claims, interpret documentation, and make sound decisions based on available facts
  • Skill in preparing clear written reports, recommendations, and claim-related correspondence
  • Proficiency in claims processing, claims data review, and use of claims management or claims edit systems
  • Strong communication skills for working effectively with employees, supervisors, medical providers, attorneys, and regulatory contacts
  • High attention to detail with the ability to maintain organized records and manage multiple deadlines in a fast-paced environment

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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