Sr. Customer Service Representative Job at PPG Industries (Shanghai)

Sr. Customer Service Representative

As a Sr. Customer Service Representative, you will be playing a crucial role in ...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in CRM systems for managing customer interactions
5+ years of experience in customer service (manufacturing experience preferred)
Strong capabilities in data processing to facilitate operational efficiency
Experience with ERP - Enterprise Resource Planning systems to manage business processes
Ability to handle answering inbound calls professionally and efficiently
Experience in performing billing functions with accuracy and attention to detail
Excellent written communication skills for handling email communications
Proven track record in assisting customers effectively and resolving their issues
Strong customer service skills to ensure customer satisfaction and retention
Ability to manage delivery schedules to ensure timely delivery of products or services

Job Responsibility

Efficiently manage customer communication via inbound and outbound calls and emails
Accurately enter and process customer orders into our system, ensuring meticulous attention to detail
Ensure customers are regularly updated on the status of their projects and delivery schedules
Work closely with production and logistics teams to prioritize and expedite orders when required
Handle customer complaints and concerns professionally, demonstrating empathy and resolution skills
Maintain well-organized and comprehensive records of all customer interactions and transactions
Adhere to company policies and procedures while delivering exceptional customer service

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Sr. Customer Service Representative

Robert Half is hiring for a highly skilled Sr. Customer Service Representative t...

Location

United States , Lexington-Fayette

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in contract negotiation, including pricing and terms
Strong background in client relations with the ability to provide tailored solutions
Familiarity with the hospitality industry and knowledge of regional hotel markets
Excellent decision-making skills to handle complex reservation scenarios
Ability to meet strict deadlines and deliver high-quality service under pressure
Exceptional communication skills for effective client and partner interactions
Proficiency in identifying cost-saving opportunities and market trends
Commitment to attending and actively participating in training and development sessions

Job Responsibility

Manage long-term hotel reservation requests, ensuring client satisfaction and adherence to policies
Evaluate client needs and recommend hotel options that align with their guidelines and requirements
Negotiate rates and terms for extended stays, particularly for requests exceeding 45 nights
Address complex scenarios, such as limited availability or tight turnaround times, while achieving client savings goals
Identify trends and opportunities to optimize client budgets and enhance market consolidation
Build and maintain relationships with hotel partners to secure competitive rates and discounts
Ensure all reservations comply with client preferences, including per diem limits, amenities, and mileage parameters
Resolve any issues related to client or hotel communications, including changes, extensions, or early departures
Collaborate with internal account management teams to support client-specific consolidation initiatives
Attend all required training sessions, meetings, and other events as directed by supervisors

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation and benefits

Fulltime

Sr. Customer Service Representative

A client in the fuel distribution industry is seeking a Sr. Customer Service Rep...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree with concentration in business preferred
A minimum of three (3) years of customer service experience
Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support
Very technologically savvy, capable of using multiple systems at one time
Position will initially be normal business hours, with some possible nights, weekends, or holidays required.

Job Responsibility

Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means
Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt
Represent company interests with the highest standards of professionalism
Efficiently utilize multiple systems
Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues
Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies
Responsible for decision making and problem solving issues on a day to day basis
Assist customers with questions concerning their relationship with the company
Performs other various duties as assigned.

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Reference Data Services Sr Manager

The Reference Data Services Sr Manager accomplishes results through the manageme...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 to 10 years work experience, preferably in banking operations
3 to 5 years of experience managing a team
well-developed management skills and relevant experience managing operational functions
project management experience an advantage
amenable to nightshift

Job Responsibility

Manages complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams
lead projects, resolves escalated operations' issues and/or offer solutions at an advanced level
liaises with multiple Operations teams/departments
serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables
keeps abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements, using such knowledge to recommend customized business solutions to internal clients
serves as subject matter expert in business, planning and analysis for operations area supported
acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments
responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects
influences and negotiates with senior leaders (across functions)
may communicate with external parties

What we offer

Global benefits
diversity programs
professional development opportunities

Fulltime

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Sr. Row/land Representative

TRC Companies is looking for a SR. ROW/Land Representative to support our Field ...

Location

United States , Albany

Salary:

75400.00 - 78000.00 USD / Year

TRC Companies

Expiration Date

Until further notice

Requirements

Associate's degree preferred or relevant experience
SR/WA or other IRWA Designation Notary Public
A valid motor vehicle operator’s license
Experience in work related to right of way or real estate services provided to public organizations
Broad knowledge of procedures used to acquire real property interests for public utility/infrastructure projects including condemnation
Knowledgeable with laws and regulations involving real estate transactions and Eminent Domain
Experience as a ROW agent or related ROW position
Proficient in Microsoft Office products, including spreadsheet and word processing
Must be detail oriented and have excellent analytical and quantitative skills
Requires specialized knowledge in the methods and techniques for performing Land Services activities

Job Responsibility

Provide ROW and real estate support for Senior Right of Way Agents working on Transmission & Distribution line projects in New Hampshire
Must be responsible, organized, self-motivated, willing to learn and a team-player
The ability to work independently demonstrating self-assurance in one’s ideas, judgment and capabilities is key
Excellent written and oral communication skills required as well as proficiency in Windows, MS Office, and the NH Registry of Deeds portals
City/Town records research
Registry of deeds and probate research
Eversource easement research and analysis
Temporary and permanent easement and license acquisitions
Stone wall and gate agreement acquisition
Vendor will work with appraisers, estimators, and others to determine land, timber and other values

What we offer

Medical, dental, vision, and disability insurance
401k package that includes both traditional and Roth IRA options and Company match
Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year)
All full-time employees enjoy a minimum of 8 Paid Holidays per year
TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence
Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators

Fulltime

Sr Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...

Location

United States , Omaha

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Sr Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...

Location

United States , Madison Heights

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Sr. Customer Service Representative

PPG Industries

Location:
China , Shanghai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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Location:China , Shanghai

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 21, 2026

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Category:
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Contract Type:
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Job Posted:
March 21, 2026