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Sr Customer Service Representative

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NAPA Auto Parts

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Location:
United States , Indianapolis

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

Job Responsibility:

  • Responds to customer inquiries and places customer orders
  • Influences gross profit through negotiating sale price and purchase price
  • Builds customer relationships to drive repeat business
  • Orders items to ensure appropriate inventory levels
  • Expedites backorders
  • Sources products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives
  • Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.

Requirements:

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination.
What we offer:
  • healthcare coverage
  • 401(k)
  • tuition reimbursement
  • vacation pay
  • sick pay
  • holiday pay

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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