Sr. Customer Service Representative

• Oversee customer orders from receipt through fulfillment, making updates to purchase orders accurately and maintaining a high standard of data integrity
• Review customer agreements and related documentation to confirm orders align with applicable contract terms and business requirements
• Support complex customer accounts by coordinating service needs, assisting sales partners, and helping maintain strong day-to-day account relationships
• Respond to inquiries regarding new business opportunities, assess customer requests, and route information appropriately to support timely follow-up
• Communicate changes affecting deliveries, including revised shipment commitments, shortages, overages, and product disposition updates
• Prepare and maintain near-term shipping schedules, monitor product availability, and coordinate release timing to support customer demand
• Provide customer-facing support through portals, service communication, and account-related reporting while promoting a positive service experience
• Contribute to process improvement efforts, assist with audits when needed, and provide KPI or account data to management upon request
• Share customer volume expectations with internal planning partners, highlight significant demand changes, and support system or process-related updates that affect the team
• Help train team members on procedural changes and keep work instructions or training materials current as business needs evolve

• 2+ years of customer service experience, preferably in a manufacturing or order management environment
• Demonstrated ability to communicate professionally with customers, internal stakeholders, and sales teams
• Experience handling multiple priorities while maintaining accuracy in a fast-paced setting
• Working knowledge of SAP or a similar ERP system used for order and account support
• Proficiency with Microsoft Office, including Microsoft Excel for tracking and reporting
• Strong attention to detail with the ability to manage data accurately and maintain reliable records
• Collaborative approach with the ability to support cross-functional teams and customer needs effectively
• Familiarity with inventory records, forecasting support, or shipment coordination is preferred

Familiarity with inventory records, forecasting support, or shipment coordination

• Medical, vision, dental, life and disability insurance
• Enrollment in company 401(k) plan