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Robert Half Logo Robert Half · Customer Service

Sr. Customer Service Representative

United States, DeKalb · Job Posted July 13, 2026
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Job Description

We are looking for an experienced Sr. Customer Service Representative to support customer accounts and sales coordination for a semiconductor and electric components manufacturing environment in Illinois. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced setting, communicates confidently with customers and sales partners, and keeps order flow, pricing, and delivery details organized. The person in this role will serve as a key point of contact for account support, shipping coordination, and reporting while helping strengthen long-term customer relationships.

Job Responsibility

  • Build and maintain strong working relationships with current customers and external sales representatives while identifying opportunities to expand business within existing accounts.
  • Respond to customer inquiries by providing accurate pricing, product details, order status updates, production timing, and delivery information.
  • Work closely with manufacturing teams to confirm production timelines and align outbound shipments with customer expectations.
  • Coordinate with freight carriers and shipping partners to help ensure orders are delivered accurately and on schedule.
  • Review, maintain, and update customer pricing documentation to support consistency and accuracy across accounts.
  • Prepare, organize, and share sales activity reports and related account information with internal stakeholders.
  • Support the return material authorization process for customer returns by coordinating documentation and communication across involved parties.
  • Handle incoming customer service interactions professionally and resolve issues efficiently using strong communication and problem-solving skills.

Requirements

  • 3+ years of customer service experience, preferably in a manufacturing, industrial, or order management environment.
  • Demonstrated ability to manage customer communication, pricing requests, shipping updates, and account-related support with a high level of professionalism.
  • Experience working with Windows-based computer systems and standard business applications.
  • Strong phone and customer support skills, including experience in call center or high-volume service settings.
  • Excellent organizational skills with the ability to manage multiple priorities and follow through on time-sensitive requests.
  • Clear written and verbal communication skills for working with customers, sales representatives, production teams, and freight providers.
  • Ability to analyze details, maintain accurate records, and produce reliable reports.
  • Background delivering high-quality customer service in a fast-paced business environment.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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