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Valvoline Logo Valvoline · Customer Service

Sr Customer Service Rep

China, Shanghai · Job Posted June 28, 2026
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Job Description

Why Valvoline Global Operations? At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future. With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion. Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to: • Treating everyone with care. • Acting with unwavering integrity. • Striving for excellence in all endeavors. • Delivering on our commitments with passion. • Collaborating as one unified team. When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Job Responsibility

  • Responsible for OEM, SHVC, export & import sales orders management
  • Co-ordinate with internal and external business partners to fulfill the customer requirement and solve the problems
  • Ensure timely handle customer order for commercial team and compliance requirement
  • Digital platform management
  • Train and coach the team members
  • Responsible for ordering process and SAP transaction for OEM /Import/export order
  • International order management, as internal sales to communicate with global SC team to catch the schedule to meet customer demand
  • Import/export order coordination & following up, forwarder management and keep process compliance
  • CSR & Logistics digital platform management and data analysis
  • Supply chain digital support –(WMS,EPOD,TMS, Dashboard)

Requirements

  • Master's degree
  • More than 5-8 years CSR experience
  • Strong communication skills capability to deal with complexity
  • Export & import experience
  • Can work under pressure
  • Familiar with international trade and domestic trade
  • SAP/Excel/Word/PPT experienced
  • Fluent English

Nice to have

Conscientious, honest, multiple tasks solving, result oriented, teamwork spirit

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