CrawlJobs Logo
Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · Customer Service

Sr Customer Service Advocate

India, Chennai · Job Posted February 18, 2026
Apply Position
Job Link Share

Job Description

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces.

Job Responsibility

  • knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
  • Demonstrated writing/correspondence skills

Requirements

  • Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
  • Basic knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware
  • Basic- level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Customer Relationship Management (CRM)
  • Data Analysis Management
  • Data Collection Management (Inactive)
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Hewlett Packard Enterprise - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Sr Customer Service Advocate

8 matching positions

Sr Technical Service Advisor

Provide technology consulting to external customers and internal project teams. ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Experience with customer facing roles is essential
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS- Networks
  • High exposure to network operations environment
  • Ability to operate independently, including management of priorities in unstructured environment
  • Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
Job Responsibility
Job Responsibility
  • Be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs
  • Stay in alignment with the customer and accounts team concerning the services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams
  • Provide relevant technical inputs to facilitate and expedite escalated problem resolution
  • Proactively escalates and brings people with required expertise together to bring critical and important issues to closure
  • Act as an interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer
  • Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers
  • Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality
  • Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports
  • Uses technical knowledge to review and assess open software defects
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Read More
Arrow Right

Sr Customer Service Advocate

This role has been designed as ‘’Onsite’ with an expectation that you will prima...
Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
  • Basic knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware
  • Basic- level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
Job Responsibility
Job Responsibility
  • knowledge in the field of Customer Relations
  • Demonstrated verbal communication and customer service skills
  • Knowledge of microcomputer hardware
  • basic- level knowledge of operating systems software
  • Demonstrated writing/correspondence skills
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Read More
Arrow Right

Unit Manager, Commercial Clients Operations

To supervise a team of professionals (handling consults, inbound, outbound, case...
Location
Location
Philippines , Muntinlupa City
Salary
Salary:
Not provided
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Two (2) years college level education or equivalent work experience
  • Commercial and or Corporate Banking client servicing experience
  • Analytical skills for decision-making and performance evaluation
  • Communication skills for written and verbal business correspondences
  • People management skills, including team coaching and collaboration
  • Proficiency in Microsoft Office and Google Suite applications
Job Responsibility
Job Responsibility
  • People development. Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development
  • Risk Management. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations and escalate/mitigate as necessary
  • Ambassador of Culture and Values. Upholding the company’s mission and vision by embodying excellence and doing the right thing
  • Advocate for customers and teams by helping them navigate through change
  • Operational Performance. Provides and conducts periodic performance review to the Sr. Unit Manager and up by analyzing performance/business trends and results
  • Process Improvement. Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
  • Organizational Collaboration. Maintains strong and collaborative partnerships across the organization, including Workforce, Operations, Enterprise Operations, Operations Support and Functional Support to positively influence service delivery and customer satisfaction.Work with front office partners and other internal teams to positively influence service delivery and customer satisfaction
  • Operational Routines. Delivers people leader-related tasks such asbut not limited to approval of time records, schedule adherence, associate movements, regularization, etc
  • Inspects data accuracy on team reporting (i.e. DID, HR roster, etc) Other job-related duties that may be assigned from time to time
  • Client Relationship Management.Act as the primary escalation point for clients, ensuring strong relationships and long-term retention
What we offer
What we offer
  • Healthy Body, Healthy Mind
  • Save Money, Make Money
  • Time, Family and Advice
  • Fulltime
Read More
Arrow Right

Sr. PMT, Alexa+ (PACE)

Are you passionate about innovation and helping customers daily? Are you a data-...
Location
Location
United States , Sunnyvale; Bellevue; Seattle
Salary
Salary:
136100.00 - 235200.00 USD / Year
amazon.de Logo
Amazon Pforzheim GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree
  • Experience with feature delivery and tradeoffs of a product
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience managing technical products or online services
  • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Job Responsibility
Job Responsibility
  • Define and drive customer-facing features for Alexa including advanced Conversational AI features with a high bar on responsible application of technology
  • Create advanced features out of technical innovations
  • Drive clarity out of ambiguity, communicate a clear vision and align others to execute on your thoughtful requirements
  • Develop a deep understanding of customer needs and pain points
  • Work closely with science, engineering, UX/design, business development, legal, and internal and external partner organizations
  • Partner with other Amazon teams
What we offer
What we offer
  • full range of medical, financial, and/or other benefits
Read More
Arrow Right

Senior Network Technology Consultant

This is a highly technical and customer-facing role, providing primarily post-sa...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience delivering complex and large-scale network solutions in the Service Provider and/or Enterprise customer space
  • Deep knowledge of protocols and technologies such as BGP, OSPF, ISIS, SR-MPLS, SRv6, L3VPN, EVPN, VXLAN, CoS
  • Experience with the deployment of HPE Juniper platforms including MX, PTX EX, QFX and SRX
  • General understanding of HPE Juniper security solutions and technologies as an integral part of any solution
  • Demonstrate experience and understanding of network automation and orchestration tools and the ability to select the appropriate tools for various use cases
  • Professional Services consulting and business consulting experience, including conflict management, negotiation skills, stakeholder management skills and hands on delivery experience of technical projects
  • Excellent understanding of the industry, the customer's business issues, and the most appropriate solution architecture to meet their business goals
  • Strong Architectural background including plan, design, and implement phases and best practices adoption
  • Capable of operating autonomously and with initiative or when required under direction
  • ability to decide when either is best
Job Responsibility
Job Responsibility
  • Work closely with Account teams and Project delivery teams to enable customer consumption of standard PS offerings, through Firm Fixed Statement of Work engagements or Time and Material engagements
  • Collaborate with Customers, Sales, Account, and Business Development teams to understand the unique customer use cases and desired outcomes to enable proper positioning of PS offerings
  • Provide integration of multiple PS offers into solutions for customers
  • Collaborate with the customer on alignment / inclusion of Juniper solutions into Customer’s Enterprise Architecture
  • Consultation and collaboration with multiple (internal and external) parties, including customers, to understand business and technical requirements, to provide, develop, deploy and/or integrate a solution
  • Present and deliver solutions via projects
  • some basic project management by the consultant may be required, e.g. scope, effort, time and problem management
  • Subject Matter Expert in one or more HPE Juniper Networks products/solutions, preferably in the Service Provider space
  • Creation or development of marketable and deployable solutions based on HPE Juniper Networks products/solutions
  • Create necessary high-quality documentation and/or presentations to share knowledge and experience in areas of expertise, so to increase the overall effectiveness and efficiency of PS
What we offer
What we offer
  • Health and wellbeing benefits
  • Comprehensive suite of physical, financial, and emotional wellbeing benefits
  • Personal and professional development programs
  • Inclusive work environment.
  • Fulltime
Read More
Arrow Right

Sr Professional Services Consultant

As a Professional Services Consultant, you will be a pivotal technical expert, s...
Location
Location
India , New Delhi
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer
  • Proven track record of proactive engagement
  • the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity
  • Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN)
  • Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion
  • Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis)
  • Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders
  • Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0
  • Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers
  • Knowledge of Prisma Access deployment, architecture, and traffic flows
Job Responsibility
Job Responsibility
  • Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations. Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value
  • Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies
  • Drive Adoption: Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM)
  • Be a Proactive Technical Advisor: Serve as the go-to expert for PAB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement
  • Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution
  • Document and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators
  • Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development
  • Maintain expert-level understanding of Prisma Access Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency
  • Fulltime
Read More
Arrow Right

Sr. Technical Account Manager (Northeast)

Come join the company that is reinventing cloud security and empowering business...
Location
Location
United States
Salary
Salary:
163200.00 - 181600.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI)
  • Ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
  • Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
Job Responsibility
Job Responsibility
  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers' Wiz journey
  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers' success and attainment of value
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right

Senior Technical Account Manager, West

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning ...
Location
Location
United States
Salary
Salary:
130400.00 - 151200.00 USD / Year
wiz.io Logo
Wiz
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
  • Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
  • B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
  • Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
  • Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
  • Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
  • Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
  • Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
  • Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures
Job Responsibility
Job Responsibility
  • Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
  • Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
  • Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
  • Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
  • Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
  • Continuously stay abreast and enabled on new Wiz features and functionality
  • Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
  • Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
  • Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
  • Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
What we offer
What we offer
  • Medical, dental and vision insurance
  • Home Office Setup reimbursement
  • Flexible Spending Accounts
  • Monthly Connectivity reimbursement
  • Employee Assistance Program (EAP)
  • Short- and Long-term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan (with employer match)
  • Flexible paid time off + 11 paid holidays
  • Paid leave programs, including parental, pregnancy health, medical and bereavement leave
  • Fulltime
Read More
Arrow Right