Sr Customer Service Advocate Job at Hewlett Packard Enterprise (Chennai)

Sr Service Delivery Leader

As a Sr Service Delivery Leader, you will be the Voice of the Customer, managing...

Location

United States , Plano

Salary:

123400.00 - 167500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
A successful track record of working effectively in a highly matrixed and fast-growing organization
Experience leading teams to deliver large technology programs to strategic customers with an expertise in delivering in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations
Experience managing services and/or delivery projects. Proven track record of delivering projects within defined timelines under high pressure. Project management certifications such as PMP or others is a plus
Experience driving business value for customers interacting with C-level executives, collaborating with technical leaders and engineering/networking teams
Proven ability to build strong working relationships across multiple functions
adept at mediating conflict and fostering healthy dialogue
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
Client-focused program management (Bonus)

Job Responsibility

Account ownership and relationship management for Palo Alto Networks’ largest customers
Primary services point of contact for the services life-cycle from contract award, customer deployment, adoption, consumption and support
Engage across the customer organization from end user to operations and the C-suite
Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Engage with our Professional Services team who deliver outcome-based scopes of work from implementation, configuration and operation
Engage and advocate for your customer across the Palo Alto Networks teams including Product Management, Engineering and Support
Maintain the executive relationships and act as an escalation point within the engagement ensuring tight stakeholder alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success
Deliver high client satisfaction (CSAT) by consistently meeting/exceeding service delivery goals and metrics
Accelerate customer adoption working with the customer to determine success criteria and then leading the services team to execute the success strategies, supporting customers in consuming product capabilities confidently from on-boarding, adoption and consumption across a portfolio of Palo Alto Networks cyber security products
Proactively mitigate and manage critical escalations and at-risk accounts

Fulltime

New

Sr Customer Service Advocate

This role has been designed as ‘’Onsite’ with an expectation that you will prima...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware
Basic- level knowledge of operating systems software
Demonstrated writing/correspondence skills
Accountability
Action Planning
Active Learning
Active Listening

Job Responsibility

knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic- level knowledge of operating systems software
Demonstrated writing/correspondence skills

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

New

Sr Customer Service Advocate

This role has been designed as ‘’Onsite’ with an expectation that you will prima...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and 4-6 years related experience or Master's degree and 2-4 years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
2 years experience in the microcomputer industry
Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Excellent verbal communication and customer service skills
Intermediate-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Experience and demonstrated presentation skills
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Sr. PMT, Alexa+ (PACE)

Are you passionate about innovation and helping customers daily? Are you a data-...

Location

United States , Sunnyvale; Bellevue; Seattle

Salary:

136100.00 - 235200.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Job Responsibility

Define and drive customer-facing features for Alexa including advanced Conversational AI features with a high bar on responsible application of technology
Create advanced features out of technical innovations
Drive clarity out of ambiguity, communicate a clear vision and align others to execute on your thoughtful requirements
Develop a deep understanding of customer needs and pain points
Work closely with science, engineering, UX/design, business development, legal, and internal and external partner organizations
Partner with other Amazon teams

What we offer

full range of medical, financial, and/or other benefits

Senior Network Technology Consultant

This is a highly technical and customer-facing role, providing primarily post-sa...

Location

Australia , Sydney

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Extensive experience delivering complex and large-scale network solutions in the Service Provider and/or Enterprise customer space
Deep knowledge of protocols and technologies such as BGP, OSPF, ISIS, SR-MPLS, SRv6, L3VPN, EVPN, VXLAN, CoS
Experience with the deployment of HPE Juniper platforms including MX, PTX EX, QFX and SRX
General understanding of HPE Juniper security solutions and technologies as an integral part of any solution
Demonstrate experience and understanding of network automation and orchestration tools and the ability to select the appropriate tools for various use cases
Professional Services consulting and business consulting experience, including conflict management, negotiation skills, stakeholder management skills and hands on delivery experience of technical projects
Excellent understanding of the industry, the customer's business issues, and the most appropriate solution architecture to meet their business goals
Strong Architectural background including plan, design, and implement phases and best practices adoption
Capable of operating autonomously and with initiative or when required under direction
ability to decide when either is best

Job Responsibility

Work closely with Account teams and Project delivery teams to enable customer consumption of standard PS offerings, through Firm Fixed Statement of Work engagements or Time and Material engagements
Collaborate with Customers, Sales, Account, and Business Development teams to understand the unique customer use cases and desired outcomes to enable proper positioning of PS offerings
Provide integration of multiple PS offers into solutions for customers
Collaborate with the customer on alignment / inclusion of Juniper solutions into Customer’s Enterprise Architecture
Consultation and collaboration with multiple (internal and external) parties, including customers, to understand business and technical requirements, to provide, develop, deploy and/or integrate a solution
Present and deliver solutions via projects
some basic project management by the consultant may be required, e.g. scope, effort, time and problem management
Subject Matter Expert in one or more HPE Juniper Networks products/solutions, preferably in the Service Provider space
Creation or development of marketable and deployable solutions based on HPE Juniper Networks products/solutions
Create necessary high-quality documentation and/or presentations to share knowledge and experience in areas of expertise, so to increase the overall effectiveness and efficiency of PS

What we offer

Health and wellbeing benefits
Comprehensive suite of physical, financial, and emotional wellbeing benefits
Personal and professional development programs
Inclusive work environment.

Fulltime

Sr. Sales Specialists & Consultant - Networking

This role has been designed as 'Onsite' with an expectation that you will primar...

Location

Taiwan , Taipei

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically 12+ years account management experience
Extraordinarily strong track record of account management and sales performance
Uses consultative, solution selling and business development skills at the CXO level
Highly developed business development and negotiation skills at the CXO level
Focuses on client's key business challenges and drivers
Advocates for client needs in negotiating solution sales
Submits timely and accurate forecasts
Strong coaching and team leadership skills
In-depth knowledge of client's business, organizational structure, business processes and financial structure
Develops a comprehensive business-case approach

Job Responsibility

Builds strong professional working C-level relationships with the client
Establishes a high level of personal credibility as a trusted advisor to key client executives
Leverages executive sponsors and other company resources to strengthen company's relationship and credibility with client influencers and decision makers
Engages in the Relationship Assessment Program (RAP) where possible
Implements TCE initiatives that improve the customer loyalty index
Researches and understands the client's industry
Deeply understands client business strategies and challenges
Acts as a trusted advisor to client leaders, aggressively shapes deals early in the sales cycle
Advances opportunities that result in profitable revenue growth for the company
Demonstrates breadth and depth of knowledge in aligning company capabilities to client business and IT priorities, and positioning relative to competitors

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Sr Director, GCS Area Leader, India

As the GCS Area Leader for India, you will manage the execution and achievement ...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Bachelor's degree with 15 years of relevant experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience
Minimum of 5 years in a leadership capacity, with demonstrated experience leading direct/indirect teams of 10+ in customer success, professional services, or support organizations
Proven experience managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Significant customer-facing experience in senior roles with executive presence and the ability to influence at senior levels
Demonstrated success in leading and scaling diverse, matrixed teams across India, adapting strategies to local market dynamics and cultural nuances

Job Responsibility

Manage and achieve all GCS metrics and targets for the area on a quarterly and annual basis, ensuring alignment with global processes
Proactively collaborate with Sales leadership and interface with CxO/CISO level customers to drive improvements in the post-sales experience
Actively participate as a core member of the GCS JAPAC leadership team, providing data-driven insights on area-specific opportunities and challenges
Develop a high-performance team and a growth-mindset culture that promotes diversity, continuous improvement, and customer-centric outcomes
Establish a strong cross-functional operating cadence with Sales, Product, and Technical Consulting teams to ensure cohesive execution
Own and drive GCS execution programs, measuring, monitoring, and reporting on key quarterly targets to ensure continuous improvement
Serve as the primary business owner for GCS within the area, managing key financial levers including Revenue, Cost, and Margin
Externally represent Palo Alto Networks at customer and partner events, advocating our products, solutions, and cybersecurity expertise

Fulltime

Sr. Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers...

Location

United States , New York; Pennsylvania; Colorado

Salary:

101040.41 - 151560.61 USD / Year

Comcast Advertising

Expiration Date

Until further notice

Requirements

Strong experience in programmatic advertising ecosystems (DSPs, SSPs, ad servers, OpenRTB, etc.)
Proven programmatic / technical problem‑solving skills and comfort working with APIs, integrations, and data
Bachelor's Degree
5-7 Years Relevant Work Experience

Job Responsibility

Act as a subject matter expert for one or more FreeWheel’s partnership areas including but not limited to data partnerships and programmatic partnerships to build and maintain serviceable solutions
Scope and validate new partner integrations providing innovative solutions to meet the specific needs of Freewheel clients' newest and most demanding business requirements
Act as liaison and advocate between Sales, Account Management, Product Solutions, Product Management, and Engineering for providing guidance and feedback on product usage, gaps and needs
Provide trusted expertise and feedback on internal projects to improve product usage and customer service
Performs needs analyses for the Company and its customers and develop and document strategic, cost-effective business and technical solutions
Participates in the product release cycle through requirement gather, design vetting and user acceptance testing
Supports Sales team with product modifications and engineering expertise for custom projects
Architects solutions during presales process based on the ability to translate business requirements directly from customers
Creates, reviews and executes product test plans and cases, documents test progress and reports results
Articulates technical solutions during presales process

What we offer

Paid Time off
Physical Wellbeing benefits
Financial Wellbeing benefits
Emotional Wellbeing benefits
Life Events + Family Support benefits

Fulltime

Sr Customer Service Advocate

Hewlett Packard Enterprise

Location:
India , Chennai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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