Sr. Customer Marketing Manager

• Work with sales to identify customers whose use of Verkada has transformed their organization in terms of physical safety and/or operational performance
• Build meaningful, ongoing relationships with contacts across these customers who would be willing to participate authentically in advocacy activities on an ad hoc basis
• Work closely with IT/physical security as well as communications and legal teams at the customer to craft a narrative that positions them as innovative and forward thinking adopters of physical security technology
• Write 4-5 external-facing customer stories per quarter as well as develop internal “win-wire” materials for sales enablement
• Build and maintain an internal repository of publicly referenceable customer logos and metrics
• Work closely with our creative team to build a detailed storyboard for 1-2 video case studies per quarter
• Partner with our webinars and field events leads to proactively suggest customers who can be featured in webinars and in live speaking engagements
• Partner with creative, communications, and demand generation teams to build assets and amplify our customer stories across both organic and paid channels

• 5-8+ years of experience in customer marketing, journalism, or a similar background that combines strong relationship building skills with the ability to conduct in-depth interviews and synthesize insights
• Excellent writing and editing skills with an eye for brand tone, clarity, and consistency
• Experience proactively building relationships with technical executives and business leaders
• Ability to quickly get past the surface level story and to ask the questions necessary to understand the deeper business impact of a product or service
• Demonstrated comfort with working with technical concepts and products
• Collaborative approach working cross-functionally with communications, sales, and broader marketing teams
• Must be willing and able to commute 5 days in office.

Track record of building a robust customer advisory board (CAB)

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits