Sr Customer Experience Manager- Customer Journey Job at T-Mobile (Bellevue)

Sr. Experience Product Manager

The Sr. Experience Product Manager facilitates defining the roadmap and delivery...

Location

United States , Madison

Salary:

91000.00 - 155000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study
or High School Degree/General Education Diploma and 5 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
4+ years of experience working as a Product Manager, with at least 2 years in the digital domain using Agile / Scrum / Kanban methodologies
Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery – along with expertise with product management platforms and tools
Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends
Business analysis skills
including, but not limited to, process and user flow definition and business KPIs
Ability to translate complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria
Some experience with A/B testing, user testing, user interviews, and conversions funnels
Ability to engage with engineers, designers, researchers, and SMEs in a constructive and collaborative relationship where you can both learn and influence

Job Responsibility

Support being the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed
Support collaboration to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting
Support tracking KPIs based on Experience OKRs to garner actionable insights
Support collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience
Facilitate Journey-level experience and technical discovery for a Journey with support from business partners, experience design, research, and delivery teams (may include co-creation workshops and/or prototyping)
Works with Value Stream Lead to adjust scope and roadmap – empowered to make final prioritization decisions within their Journey
Support defining Epics, and lead the creation of User Stories, acceptance criteria for their Journey – and ensure they are understood by delivery team
Facilitate grooming and prioritizing backlog to ensure work is in line with Experience strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
Review work completed by the squad, provide feedback, and accept work, as applicable
Support the understanding and coordination of inter-delivery team and external dependencies, as applicable

What we offer

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage
bonus eligible

Fulltime

Sr. Finance Manager, Security (Cloud & AI Platform)

The MCAPS Finance organization works across all Microsoft products & services an...

Location

United States , Redmond

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
1+ year(s) experience in multinationals with multi-product/multi-segment finance roles
1+ year(s) work experience in matrix-based organization
1+ year(s) work experience in the technology or software industry

Job Responsibility

Develop and connect analytics that assess our cloud performance, providing recommendations on how to refine our strategy
Lead financial rhythms, provide insights of the performance of our Customer Success business in context of our Security Cloud performance
Assess progress and success of our Connected Customer Experiences, tracking key indicators of progress in our Customer’s Journey
Partner with CS&C Finance Managers in the Field across the A17 to identify best Consumption practices and scale them across the globe
Partner with CSU Leaders to identify levers that create positive impact in Cloud Consumption
Identify best CSU practices and activities that drive consumption of the Microsoft Security Cloud
Develop framework to measure Return of Investment of key projects and initiatives and impact it produces in Cloud Consumption
Ensures compliance with company policies, legal standards, and regulatory requirements by reviewing and monitoring accuracy of financial documents and business processes
drives corrective measures
Consults with business partners on sharing financial information, approved instruments and processes, and consistency with corporate policies

Fulltime

Sr. Finance Manager, Security GTM

Join Security Finance to play an integral role in shaping the future of the Secu...

Location

United States , Redmond

Salary:

96500.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
Masters Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years of post-graduate financial analysis, accounting, controllership, or finance work experience OR Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years of post-graduate financial analysis, accounting, controllership or finance work experience OR equivalent experience
1+ year(s) experience in multinationals with multi-product/multi-segment finance roles
1+ year(s) work experience in matrix-based organization
1+ year(s) work experience in the technology or software industry

Job Responsibility

Drive continued evolution and provide tactical support for the Land and Expand dashboard as a tool to synthesize sales strategy, highlight GTM focus areas, and deliver actionable data for field execution
Partner with MCAPS finance to deliver field execution reporting and insights
Develop insights and leverage a perspective informed by the customer journey, market maturity, and other key data sets to enrich the Security Team’s analysis and business conversations
Manage and lead evaluation of Penetration, Saturation, and Whitespace modeling to support field planning and account targeting
Learn from seller feedback and field summaries, elevating sales challenges and validating them through data

Fulltime

Sr. Product Manager - Web Personalization (Agentic Web)

Microsoft’s mission is to empower every person and every organization on the pla...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years of marketing operations, program management, technical product management or related experience OR equivalent experience
3+ years technology/process improvement experience
8+ years in web personalization, SEO/AEO, or digital experience roles, with demonstrated ownership of roadmaps and measurable outcomes
Understanding of information architecture, modular content systems, funnels, attribution constraints, and Core Web Vitals
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework)
Experience with content modeling, metadata/taxonomy design, and modular design systems that support dynamic assembly at scale
Understanding of privacy, consent, and data minimization principles for personalization, measurement, and AI-assisted experiences

Job Responsibility

Own the Agentic Web strategy and operating model: Define the annual vision and roadmap across AI discovery, personalization, and on-site agent journeys, with clear intake, prioritization, and operating rhythms to sustain optimization at scale
Run AI discovery (AEO) end to end: Set standards for answer-ready content and machine interpretability, and continuously monitor, troubleshoot, and evolve performance with SEO, content, and engineering as answer engines change
Launch and manage web personalization as a product: Own the full lifecycle from requirements and launch through ongoing roadmap delivery, tuning, and continuous improvement based on business priorities and customer signals
Ensure personalization platform reliability: Define SLAs, instrumentation, monitoring, and quality gates (signal freshness, latency, delivery health), and drive incident response and post-incident improvements with engineering and analytics
Productize and operate interactive agent experiences: Define agent vision and requirements, then own post-launch iteration of intent capture, journey handoffs, escalation paths, and recommendation quality through measurable learning loops
Build and maintain the intent and content model: Steward the unified intent layer, taxonomy, metadata, and module mapping that connects discovery signals, in-session behavior, and agent context so the system stays scalable and governable
Lead measurement and experimentation for long-term lift: Own dashboards and performance reviews, run an ongoing test-and-learn cadence to prove incrementality, scale winners, retire underperformers, and align cross-functional teams on actions and outcomes
Champion trust, safety, and governance: Embed privacy, accessibility, accuracy, provenance, and brand-voice guardrails into both launches and ongoing operations, ensuring the system remains compliant and trustworthy as content and models evolve

Fulltime

Sr Designer, User Experience

Sr Designer, User Experience located in Bellevue, Washington will create, evalua...

Location

United States , Bellevue

Salary:

212202.00 - 217000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Master’s degree in Computer Information Systems, Software Engineering, Computer Science, or related, and three years of relevant work experience
Bachelor’s degree in Computer Information Systems, Software Engineering, Computer Science, or related, and five years of relevant work experience
Experience using Design thinking processes including heuristic evaluation, competitive analysis, problem definition, wireframing, prototyping and testing, to solve user pain points and deliver simple and intuitive user experience flows to Product and Engineering partners
Experience using UX industry prototyping tools including Figma, Sketch, or comparable tools to deliver mockups and clickable prototypes of web and app [iOS and Android] interfaces for business/stakeholder review and facilitating user research studies
Experience solving complex problems through customer journey mapping, user flows, facilitating design discussions, and presenting a final user interface design through mockups to drive product feature conversations between cross-functional partners, including Product Managers, Engineering, and leadership stakeholders
Experience using Information architecture through techniques including Gestalt principles, understanding mental models of our users, card sorting and tree testing exercises, in order to illustrate the future state of website/app navigation and content groupings
Experience partnering with user researchers to drive Usability testing through methods including contextual inquiry, user interviews, think out loud studies, and A/B tests on concept designs
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

assist in developing design concept and implementation
provide input on user design considerations
develop and apply software design and usability processes for the investigation of technical problems
provide product usability, evaluation, and support to product development teams, including the analysis and investigation of applications and systems including tactile methods, visual graphics, web multimedia, visual graphics, web multimedia, voice response, and conversational user interaction
produce specifications describing user requirements and internal structures for product in development
develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses
assist in conducting user research to inform design decisions and evaluate designs
clearly and effectively communicate ideas, research findings, sketches, and other deliverables to the business and leadership
work with and collaborate within a cohesive design team and with the larger organization
Perform design thinking: solving user pain points and delivering user experience flows utilizing UX industry prototyping tools (Figma, Sketch, and Adobe XD)

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

Sr Business Analytics Manager

The Sr. Business Analytics Manager role sits in Consumer Marketing at the center...

Location

United States , Redmond

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 3+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR equivalent experience.

Job Responsibility

Analyze marketing performance and consumer impact data to identify trends, patterns, and opportunities that inform optimization of campaigns, strategies, and storytelling
Translate data into clear, actionable insights by developing simple, visual, and compelling narratives that guide decision-making for marketers and stakeholders
Provide strategic recommendations that help teams understand what is working, why it’s working, experimentation possibilities and how to improve future performance
Define and maintain measurement frameworks by ensuring data is tracked accurately, metrics are clearly defined, and marketing performance is measured consistently across channels, campaigns and audiences
Partner cross-functionally with marketing, analytics, and platform teams to continuously improve data quality, insights creation and strategic decision
Enable insight adoption by leading implementation or experimentation of insights into marketing strategy, briefs, and channel decisions
follow through to measure impact
Embody our Culture and Values

Fulltime

Sr. Technical Account Manager (Northeast)

Come join the company that is reinventing cloud security and empowering business...

Location

United States

Salary:

163200.00 - 181600.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI)
Ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers' Wiz journey
Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers' success and attainment of value

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Sr. Technical Product Manager

We are seeking a Sr. Technical Product Manager to define and design the foundati...

Location

United States , Frisco; Bellevue

Salary:

130900.00 - 236200.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

7+ years of relevant Product Management experience in a software product development environment with advanced understanding of customer experience. (Required)
Proven track record as a proactive, self-organized leader who can own complex initiatives end to end, navigate ambiguity independently, and bring exec-level presence to every interaction. (Required)
Demonstrated experience working on partner products focused on integration, owning the partner-facing roadmap end to end, and driving the underlying API and integration work (REST, swaggers, contracts, partner onboarding, etc.). (Required)
Demonstrated success directing matrixed resources and delivering software using Agile Scrum methodologies and other commonly used tools across multiple teams. (Required)
Strong requirements elicitation and validated writing skills, including the ability to write concisely and clearly for different audiences. (Required)
Experience with Agile backlog and project management tools (e.g., Jira, Rally, Azure DevOps). (Required)
Experience delivering large and sophisticated business and technology initiatives as a Product Manager or lead technology role. (Required)
Ability to communicate with leadership effectively and efficiently, employing a high degree of collaboration and influence. (Required)
Excellent communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences, including executives and non-technical leaders. (Required)
Deep understanding of platform technologies and components such as security, performance, optimization, and API integration. (Required)

Job Responsibility

Own product vision, roadmap, and strategy for foundational API capabilities that span multiple platforms and partner ecosystems, ensuring end-to-end management and clear communication across stakeholders.
Anticipate industry direction and incorporate market and competitive analysis into product planning to ensure APIs remain future-proof and extensible.
Shift left on business engagement. Proactively partner to shape initiatives, guide IRDs, and define the sequence and value of work before it hits the backlog. Own it end to end from there.
Define and design API performance criteria, non-functional requirements, and ecosystem interaction patterns that scale across multiple partner integrations.
Lead end-to-end delivery from concept through launch, driving execution that produces reliable, secure, scalable, and customer-centric outcomes.
Write detailed capabilities, including swaggers, integration specs, and technical product requirements that translate strategy into actionable engineering work.
Manage product backlog and prioritize based on business and customer impact, partnering w/ engineering leaders, architects, and agile teams to assemble effective delivery squads and run agile ceremonies.
Build and execute plans that produce measurable increases in unassisted digital transactions, proactively managing risks and dependencies.
Conduct quantitative and qualitative analysis to identify product innovation opportunities and root cause production issues.
Apply rapid testing methodologies (paper prototypes, A/B testing, beta and pilot programs) to prioritize product investment and de-risk delivery.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually
paid parental and family leave
family building benefits

Fulltime

Select Country

Sr Customer Experience Manager- Customer Journey

Job Description

Job Responsibility

Requirements

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