Sr Customer Development Rep, HSBC

HSBC

Location:
China, Foshan

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves acquiring new-to-bank customers, building strong relationships, and creating excellent first impressions while adhering to operational risk and compliance policies. It emphasizes teamwork, personal responsibility, and customer service excellence.

Job Responsibility:

Acquisition of NTB customers via central leads and self generated leads
Development of strong working relationships with relevant business areas (e.g., RBWM and Marketing)
Creation of an excellent first impression in order that customers will want to strengthen and deepen their relationships with us
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role
Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures
Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business
Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

Requirements:

Sound knowledge of various forms of deposits, mortgage, etc.
Knowledge of the constantly changing laws/regulations governing banks/finance industry, consumer trends, competitor offerings, economic and foreign currency markets
Strong presentation and sales skills
Objection handling techniques
Good interpersonal and communication skills
Customer service orientation
Attain appropriate professional and regulatory qualifications as required by market
Attain any internal standards as required by HBCN

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 13, 2025

Expiration:
June 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sr Customer Development Rep

HSBC

Location:China, Foshan

Category:Banking

Contract Type:Employment contract