Sr. Customer Assistance Representative- Mentor Job at Enterprise Holdings (Mentor)

Sr Customer Services Rep- Retirement

The Participant Services Representative answers inbound participant calls to par...

Location

United States , New York

Salary:

60240.00 - 75300.00 USD / Year

Voya Financial

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
2+ years participant service experience
FINRA Must have SIE. Must obtain within 120 days Series 6 and 63
In depth knowledge of products
Excellent verbal and written communication skills

Job Responsibility

Uses a variety of systems and tools to promptly respond to inquiries received via inbound phone lines
Provides information to callers about various features of specific Plans/ policies
Explains complex Plan features and concepts to plan participants and beneficiaries
Captures caller information on participant management system
May be required to follow up with participant to ensure service issue has been resolved
Meet with participants to discuss general account information as well as provide assistance with transactions or the completion of paperwork
Contributes to process improvement by capturing voice of the participant feedback, participating in RCPS, suggesting counter measures and processing changes
Assists managers with the review of administrative procedures to ensure consistency
Complies with all division policies and regulatory requirements
Provides training and guidance to Participant Contact Center Representatives

What we offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year

Fulltime

New

Sr. Programmatic RTB Software Engineer

FreeWheel is looking for passionate Software Engineers to help design, build and...

Location

United States , Reston; Chicago

Salary:

Not provided

Comcast Advertising

Expiration Date

Until further notice

Requirements

Bachelor's Degree or above
3 years or above relevant work experience
Experience with C/C++, DB design, and network programming
Experience with distributed system software design and mission-critical systems
Familiar with Open RTB protocol is a plus
Advertising industry experience is a plus
Demonstrated in problem-solving and technical innovation
Strong passion for learning/practicing new techniques
Knowledgeable about SDLC, Agile and Software Engineering Methodology
Ability to work closely with global teams and accept additional working times besides normal working hours to meet or co-work with global teams.

Job Responsibility

Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs.
Designs new software and web applications, supports applications under development and customizes current applications. Assists with the software update process for existing applications and roll-outs of software releases.
Participates in training representatives and operations staff on internally developed software applications.
Researches, writes and edits documentation and technical requirements, including software designs, evaluation plans, test results, technical manuals and formal recommendations and reports.
Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects.
Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior-level Software Development Engineers.
Works with Quality Assurance team to determine if applications fit specification and technical requirements.
Displays in-depth knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
Displays in-depth knowledge of and ability to apply, process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences.
Displays knowledge of and ability to apply, project management skills.

What we offer

Paid Time off
Physical Wellbeing
Financial Wellbeing
Emotional Wellbeing
Life Events + Family Support

Fulltime

Senior Technical Account Manager, West

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning ...

Location

United States

Salary:

130400.00 - 151200.00 USD / Year

Wiz

Expiration Date

July 31, 2026

Requirements

8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Sr. Technical Account Manager (Northeast)

Come join the company that is reinventing cloud security and empowering business...

Location

United States

Salary:

163200.00 - 181600.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect
B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI)
Ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases
Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications

Job Responsibility

Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers' Wiz journey
Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
Continuously stay abreast and enabled on new Wiz features and functionality
Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
Use your expert knowledge of the Wiz platform and features to accelerate your customers' success and attainment of value

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Sr. Process Specialist

To assist the Principal Process Specialist in managing the administration of Wor...

Location

Philippines , Muntinlupa City

Salary:

Not provided

Capital One

Expiration Date

Until further notice

Requirements

Total of 18 months of experience in a call center operations environment
Knowledge of call center business processes
Strong analytical skills and has the ability to analyze data impact for large Queues and call center operations performance management data
Results orientation with an emphasis for action, versatility, and adaptability
Critical thinking and problem solving skills
Strong communication skills
Management mindset with sound judgment
Ability to self-drive and work effectively with others
People management skills, including team formation, collaboration, and influencing (as applicable)

Job Responsibility

To assist the Principal Process Specialist in managing the administration of Workforce Management functions, such as Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance, Intraday Management, and other supported tasks and process
To offer Workforce management-related consultation, leading and/or supporting the delivery of enhancements and projects
To partner with Operations and Functional teams through accurate and efficient execution and supporting overall strategy and performance
Supervises a team or manages assigned sub-function
Accurately create and maintain reports that provide insights into staffing forecast and layered role needs
Collaborate with onshore and local stakeholders e.g Capacity Planners, Recruitment, L&D, Operations, etc. to ensure timely delivery of staffing requirements
Acts as a subject matter expert in footprint related consults
Collaborate within Workforce, Operations and Functional teams in delivering business strategies that impact associate schedules
Provide support in managing associate schedules and off-phone activities in Calabrio Teleopti
Partake in company-wide initiatives and offer guidance based on availability and work requirements

Fulltime

Sr EHR App Analyst A

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Brighton

Salary:

77216.00 - 115824.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 3 years of relevant experience required
Strong attention to detail required
Ability to develop creative solutions to complex problems, and develop critical thinking skills required
Solid technical aptitude and an understanding of computer systems and IT functions. Skilled in using Microsoft software, specifically Office and SharePoint required
Excellent leadership, communication (verbal and written), presentation, analytical and problem-solving skills required
EPIC - EPIC Certification within 1 year required

Job Responsibility

Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows
Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care
Assists with leading tasks, ensuring timelines are met, collaborating with management regarding process improvements, efficiencies and system innovations and providing guidance and technical and operational expertise to other team members
Plans, analyzes, designs, implements, tests, debugs and maintains electronic health record (EHR) software applications
Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements, while also considering impact to integrated components and standardization
Leads in-depth analysis of workflows, data collection, report details and other technical issues associated with EHR software
Collaborates and uses critical thinking skills to identify potential problems prior to them occurring based on trends or data
Acts as a resource for team members
Identifies barriers to project completion and communicates needs with Manager and others as appropriate
Leads the review of requested enhancements while demonstrating expert application-specific skills

Fulltime

Principal Cloud Developer - Virtualization

Join HPE’s team and help shape the virtualization stack powering hybrid cloud so...

Location

Ireland , Galway

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Subject matter expert in virtualization or container infrastructure technologies such as KVM, libvirt, QEMU, Kubernetes, Docker and Podman
Deep expertise in Java, Groovy, and/or other object-oriented languages (Ruby or Python experience is a plus)
Deep expertise developing for compute, storage or networking products and solutions
Deep expertise developing for and debugging in Linux kernel/OS environments
Experience with storage infrastructure technologies such as Ceph, LVM, NFS, iSCSI, GFS2 or similar
Experience in advanced virtualization topics such as live migration, snapshots, hot swapping, memory management and vCPU scheduling
Experience in virtual networking topics such as virtual bridges, SR-IOV, VLANs and Open vSwitch
Experience in security topics such as TPMs, SELinux, encryption and access controls
Expert in build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines
Experience with IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies

Job Responsibility

Virtualization infrastructure software development
Lead in designing, implementing, monitoring, and troubleshooting software systems
Partner with architects and engineering leadership to develop and deliver competitive roadmaps
Assist customer issues as needed, provide RCA insights and help ensure technical standards and documentation requirements are met
Stay updated on industry trends and technology changes to drive innovation into the business
Collaborate with sales, engineering, and operational teams to understand customer needs and recommend solutions
Learn about operational challenges faced by engineering teams and assist in developing risk-mitigating strategies to address them
Set an example for and mentor junior engineering talent and represent engineering teams in various technical forums

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion

Fulltime

Sr. Fsqa Manager

Lead the manufacturing facility Food Safety & Quality Assurance department and c...

Location

United States , Oakland

Salary:

Not provided

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

BS degree in Food Science, Microbiology, Biology or equivalent is required
10+ years Quality Control/Quality Assurance experience in USDA food manufacturing environment with at least half of the experience being in a supervisory capacity is required
Frozen food experience preferred, but not mandatory
Certifications through ASQC, SQF, GFSI and other professional quality associations are helpful
Budget/Cost Control – general understanding of QA/procurement budgeting and cost control functions
Presentation Skills – ability to make clear, concise and convincing business presentations
Analytical – ability to independently perform, mentor and manage others in conducting complex technical analysis of manufacturing data, statistical process control (SPC) and supplier performance
Leadership – ability to act as team leader for special task assignments
Mentoring – ability to mentor other QA team members in technical knowledge and QA management skills
Communication Skills – excellent verbal and written communication skills, including technical writing and presentation skills

Job Responsibility

Lead the manufacturing facility Food Safety & Quality Assurance department and carry out management responsibilities in accordance with Ajinomoto policies, procedures and applicable regulatory laws
Lead all regulatory compliance requirements
training and managing associates
establishing audit-ready procedures for the facility
record-keeping
laboratory management
maintaining quality, food safety and sanitation parameters of AWI products and facilities
have an understanding of labeling, exports and RTE and NRTE food manufacturing and sanitation processes
Fully implement and manage all AWI FSQA policies and procedures regarding food safety and quality
Develop, implement and manage new and on-going quality assurance and food safety training programs at the facility

Fulltime

Select Country

Sr. Customer Assistance Representative- Mentor

Job Description

Job Responsibility

Requirements

What we offer

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