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NAPA Auto Parts Logo NAPA Auto Parts · Sales

Sr. Cust Serv Rep

United States, Des Moines Employment contract · Job Posted July 02, 2026
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Job Description

Motion is widely recognized across the US for the variety and quality of our hose, belting, custom fabrications, on-site belting services, and consumer products. Specializing in the value-added fabrication of belt, hose, and cut & molded products. Motion products are used across a wide array of industries and applications. We strive to provide a workplace built on teamwork, comprised of team players who take pride in a job well done while consistently achieving results that exceed our customer's expectations.

Job Responsibility

  • Places customer orders via telephone, fax, email, electronic methods, or walk in inquiries
  • Influences Motion gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Collaborate with stocking inventory management to meet customer requirements
  • Responsible for sourcing and purchasing products in branch inventory, distribution center inventory or supplier inventory
  • Expedites backorders and purchase orders to meet customer needs
  • Work directly with the customer to determine the most cost-effective shipping method for orders
  • May handle customer and supplier returns
  • May have dedicated account responsibility
  • Provides coaching, guidance, and direction to less experienced Customer Service Representatives
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems
  • May be responsible for quality and/or safety in the branch
  • Responds to complex customer inquiries regarding products, provides quotes, and handles order entry
  • Performs other duties as assigned

Requirements

  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, and attention to detail required

What we offer

  • options for healthcare coverage
  • 401(k)
  • tuition
  • reimbursement
  • vacation
  • sick
  • holiday pay
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