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Sr CRM Business Analyst

https://www.bosch.pl/ Logo

Robert Bosch Sp. z o.o.

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Location:
India , bangalore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

looking for a seasoned Business Analyst with around 8 years of experience, specializing in Microsoft Dynamics 365 CRM Customer Service workspace. The ideal candidate will operate in a fast-paced Agile environment and will be responsible for bridging business needs with technical solutions, ensuring the successful implementation of Dynamics 365 CRM functionalities aligned with healthcare industry standards.

Job Responsibility:

  • Collaborate with onsite Business analyst and customer team to gather, analyze, and document detailed business and functional requirements
  • Collaborate with customer stakeholders on a need basis to gather, analyze, and document detailed business and functional requirements
  • Act as the liaison between onsite and offshore teams for Dynamics 365 CRM requirements
  • Hands-on experience in Dynamics CRM to an extent of driving PO demos
  • Participate in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives
  • Write clear and concise user stories, acceptance criteria, requirements, and maintain product backlogs using Agile tools (e.g., Azure DevOps, JIRA)
  • Perform gap analysis between current processes and Dynamics 365 CRM capabilities
  • recommend improvements
  • Work closely with cross-functional teams including developers, testers, architects, and SMEs to deliver high-quality solutions
  • Facilitate User Acceptance Testing (UAT), create training materials, and support change management activities
  • Ensure compliance with healthcare industry regulations such as HIPAA, HL7, or FHIR standards
  • Continuously evaluate business processes and identify opportunities for improvement and automation using Dynamics 365 CRM features

Requirements:

  • Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field
  • 3-7 years of experience as a Business Analyst with a strong background in the healthcare industry
  • Minimum 3–5 years of hands-on experience with Microsoft Dynamics 365 (Customer Engagement and related modules)
  • Proven experience working in Agile teams and environments
  • Solid understanding of healthcare workflows, data standards, and compliance requirements
  • Proficiency with tools such as Azure DevOps, JIRA, Confluence, Visio, Power BI, and MS Office
  • Excellent communication and stakeholder management skills

Nice to have:

Prior work experience in the domain of health care is an added advantage

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Job Link Share:

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