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Sr. Coordinator, Bank Operations KYC

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Capital One

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Location:
Philippines , Muntinlupa City

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Category:
Banking

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Consumer Know your Customer (KYC) team is responsible for ensuring that the Retail Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients.

Job Responsibility:

  • Determine KYC requirements for customers based on type of structure and relationship
  • Analyze, interpret and verify Customer Information Program (CIP) data for customers from documentary and non-documentary sources
  • Review and complete Customer Information refresh requests from AML team
  • Engage bankers and customers to obtain missing and/or account activity information
  • Research external systems to capture customer information to facilitate customer contact as well as providing the ability to update our system of records
  • Exhibit strong communication skills, problems solving, attention to detail with regards to interaction with our customers
  • Collaborate within the team and across teams as part of process improvements and initiatives, as applicable
  • May be assigned / rotated across related sub-functions, performs other job related duties from time to time

Requirements:

  • Two (2) years college level education or equivalent work experience
  • At least two (2) years experience in a call center environment or any equivalent work experience
  • At least one (1) year of experience using Microsoft Office or Google Suite
  • Strong communication and problem solving skills

Nice to have:

At least 1 year of customer service or banking experience

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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