Sr. Communications Consultant - Ehr Implementation Job at Carex Consulting Group (Scottsdale)

Job Description

Carex is partnering with a Healthcare industry partner to identify a highly specialized Communications & Change Management Contractor to lead strategic communications for a major electronic health record (EHR) system implementation. This individual will serve as the primary communications architect throughout the EHR transition, developing and executing comprehensive communication strategies for both internal stakeholders and patients. The ideal candidate brings deep healthcare communications expertise and proven experience supporting full-cycle EHR implementations while guiding clinical teams through change and maintaining patient confidence throughout the transition. This is a fully remote contract opportunity.

Job Responsibility

Develop and execute a comprehensive change management communications strategy aligned with all phases of the EHR implementation, including planning, activation, and stabilization
create targeted communications for clinicians, operational teams, billing teams, and other key stakeholder groups
build and manage a communications calendar encompassing email campaigns, intranet content, newsletters, leadership forums, and other communication channels
partner with clinical, operational, and technology leaders to ensure messaging accuracy, consistency, and alignment
develop proactive communications to address stakeholder concerns, resistance management, and training requirements
create leadership talking points, FAQs, communication toolkits, and cascade messaging resources for organizational leaders
produce high-quality content across multiple internal communication channels
develop and execute a patient-facing communications strategy focused on scheduling impacts, patient portal transitions, medical records access, billing changes, and continuity of care
write and manage patient communications including portal announcements, website content, newsletters, FAQs, and phone messaging
collaborate with operations, marketing, and customer support teams to ensure consistent messaging across all patient touchpoints
anticipate and address patient concerns related to portal migration, downtime procedures, appointment communications, and records access
maintain a master communications plan with milestone-driven deliverables tied to project timelines
establish communication review and approval processes involving clinical, operational, technology, legal, compliance, and executive stakeholders
measure communication effectiveness through engagement metrics, surveys, and stakeholder feedback
provide regular status updates, risk assessments, and stakeholder sentiment reporting to project leadership
conduct post-go-live communications assessments and develop transition plans for ongoing communications ownership

Requirements

Bachelor's degree required
6–10 years of healthcare communications experience
experience supporting at least two full-cycle EHR implementation communications engagements involving platforms such as Epic, Oracle Health/Cerner, MEDITECH, athenahealth, or similar systems
demonstrated success developing both clinician-facing change management communications and patient-facing communications within EHR transformation initiatives
exceptional writing, editing, and storytelling skills with extensive experience creating polished, audience-specific communications materials
strong knowledge of AP style and professional communications standards
portfolio demonstrating high-quality communications work
experience managing multi-channel communication campaigns across email, intranet, patient portals, print materials, and verbal communication channels
ability to translate complex technical, operational, and workflow changes into clear, actionable messaging for diverse audiences
strong project management skills with the ability to manage competing priorities in fast-paced, high-visibility environments
excellent stakeholder management and interpersonal skills with experience collaborating across all organizational levels
ability to work independently while maintaining strong cross-functional partnerships and accountability
experience measuring communication effectiveness and leveraging insights to improve stakeholder engagement

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Sr. Communications Consultant - Ehr Implementation

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