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Analyze commission processes and support day-to-day commission operations, with a primary focus on researching and resolving commission-related inquiries, identifying improvements and ensuring accurate commission payouts
Lead and support projects related to commission operations to enhance process efficiency
Serve as a liaison between frontline support teams, internal partners including systems, testing, reporting, and compensation design teams
Validate system data loads and commission payouts, conducting impact assessments and researching and resolving payout issues, including exception-based adjustments and inquiries
Provide analytical support to management and program teams, including research and resolution of commission-related inquiries and identification of trends to inform process improvements
Also responsible for other duties/projects as assigned by business management as needed
Requirements
High School Diploma/GED (Required)
4-7 years Operations or Commissions experience (Required)
Demonstrated analytical experience (Required)
Strong attention to detail (Required)
Excellent written and verbal communication skills
effectively communicate with all levels of employees and management (Required)
Ability to meet tight deadlines and prioritize competing demands (Required)
Ability to work independently and with a team (Required)
Working knowledge of SQL (Required)
Proficient in Microsoft Excel (Required)
Ability to influence others (Preferred)
Change Management experience (Preferred)
Process Improvement experience (Preferred)
Solid understanding of multiple system development life-cycle mythologies (Preferred)
Understanding of business process and system process within multiple knowledge areas (Preferred)
Wireless Telecom experience (Preferred)
Previous experience in customer escalations (Required)
At least 18 years of age
Legally authorized to work in the United States
Nice to have
Ability to influence others
Change Management experience
Process Improvement experience
Solid understanding of multiple system development life-cycle mythologies
Understanding of business process and system process within multiple knowledge areas