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Develop and implement T-Mobile strategies to continuously improve customer experiences, drive growth, and reduce churn
Drive strategy through to execution in close coordination with Technical teams
Define target, value prop and reason to believe requirements – lead creation of and prioritizing use cases to deliver on strategy
Develop strategy using data analytics and customer/business insights to clearly articulate the market opportunities and provide recommendations to senior leadership on path forward
Collaborate closely with product, strategy, and GTM teams to drive successful omni-channel customer efforts/communications
Manage multiple priorities in a fast paced and changing environment
Manages business performance including tracking of results, preparing contingencies and developing iterations of the plan in a competitive environment
May lead/mentor less experienced peers
Also responsible for other Duties/Projects as assigned by business management as needed
Requirements
Bachelor's Degree or equivalent experience (Required)
Marketing experience in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods (Required)
Driving strategy cross functionally (Preferred)
Analyzing customer, business and industry data to drive business performance (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Nice to have
Driving strategy cross functionally
Analyzing customer, business and industry data to drive business performance
Master's/Advanced Degree
What we offer
Annual stock grant
Employee stock purchase plan
401(k)
Free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Annual bonus or periodic sales incentive or bonus
Year-end bonus based on company and/or individual performance