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We are looking for an experienced Collections Specialist to join our team in Norwalk, Connecticut. In this role, you will focus on recovering overdue payments and maintaining effective communication with clients to ensure timely resolutions. The ideal candidate is proactive, detail-oriented, and skilled in handling high-volume collections tasks.
Job Responsibility:
Reach out to clients with overdue accounts, making approximately 30-50 calls daily to recover outstanding payments
Work diligently to reduce payment delays, aiming to secure payments within 90 days or less
Manage accounts receivable processes and ensure accurate billing records
Monitor outstanding balances and prioritize collection efforts based on aging reports
Communicate effectively with contractors to resolve disputes and negotiate payment terms
Maintain detailed records of collection activities and document progress
Collaborate with internal teams to address discrepancies and ensure smooth account management
Analyze accounts with high overdue balances and create actionable strategies for recovery
Provide regular updates to management on collection performance and areas for improvement
Requirements:
Minimum of 5 years of experience in commercial and consumer collections
Strong knowledge of credit and collection processes
Proven ability to manage high-volume collection tasks efficiently
Excellent communication and negotiation skills
Familiarity with accounts receivable and billing procedures
Ability to analyze aging reports and prioritize collection efforts
Proficiency in record-keeping and documentation
Detail-oriented approach and ability to handle sensitive financial information
What we offer:
medical, vision, dental, and life and disability insurance